Ram
I had booked two tickets for my journey. Unfortunately, one of the tickets was suddenly cancelled just 10 minutes before the journey started. In such a short time, it was not possible for me to cancel one ticket personally. Therefore, I contacted the bus staff and requested permission for a passenger in the cabin to travel with me. I also said I was willing to pay whatever fare was due for that passenger and requested that the amount be collected from the concerned passenger and proper arrangements be made. However, the staff did not cooperate with me in any way nor did he try to resolve the situation. Despite knowing that the ticket was cancelled at the last moment, the staff and the concerned passenger did not provide any assistance. This entire experience was extremely disappointing for me. As a passenger, it was natural to expect some understanding, cooperation, and help in such an unexpected situation. I requested the management to take this incident seriously and take appropriate action. Especially in such unforeseen circumstances, it was necessary for passengers to receive proper cooperation and assistance. I hoped my feedback would be taken seriously and that no other passenger would have to face such an experience in the future.