AHER TOURS AND TRAVELS Bus Booking

Bus was not clean at all.

Booked for AC sleeper but bus came non AC with worst condition.

Very nice journey.

Bus got suspension issue near Chandwad from 3 am to 8.30 am. Bus was off with AC and no other bus was arranged. Very poor service.

Bus was not properly maintained and propeller shaft broke in mid way, it might’ve cause risk to all passengers. Bus stopped working by 3:30 AM and its more than 5 hours nothing is resolved. No other bus was arranged. All passengers are waiting on road. Such a bad experience with travels.

worst experience. Bus failed from 3.00 am at night. we are at same spot from 5 hrs. No alternative arrangements by Aher travels

Nothing was even from Pune to Navapur. I reached at 11 am, as my dropping time was 7 am. Very bad facilities. Never ever book this travel , because shows different seat and travels provide different seat.

Staff dropped on other stop instead of booked stop.

I am writing to express my extreme disappointment and frustration regarding my recent bus booking. I originally booked a non-AC bus, but at the time of travel, the bus was changed to an AC bus without proper communication or my consent. I tried to cancel my trip approximately 6 to 8 hours before departure. However, cancellation was refused, and I was informed that the bus would remain the same and that the service would not be cancelled. Despite these assurances, the bus was subsequently changed. The replacement bus was in extremely poor condition. There was a strong smell of diesel inside the AC bus, making the journey uncomfortable and potentially dangerous. In the morning, the bus became excessively hot, creating a frightening situation for passengers and raising serious concerns about passenger safety. This entire experience was horrible, unacceptable, and completely unprofessional. What was even more disappointing was the response from the bus operator. Instead of properly investigating the incident, taking responsibility, and contacting me to understand what actually happened, I was simply asked to provide a review. I had the following serious concerns, why was the bus changed after I was assured that it would remain the same, why was cancellation refused when the actual service was different from the one originally booked, why was a bus with such poor and potentially unsafe conditions allowed to operate, why has not taken appropriate action against the bus operator, why was customer feedback being collected without any meaningful investigation or resolution. Should not simply act as a booking platform that collects commissions while avoiding responsibility for the quality and safety of the services provided through its platform. If passenger safety and customer satisfaction were genuinely important to I expected a proper investigation into this incident and strict action against the responsible bus operator. I request to contact me directly and listen to my complete experience, investigate the bus change and cancellation refusal, take appropriate action against the bus operator, provide a fair refund or compensation for this unacceptable experience, explain what corrective action will be taken to prevent similar incidents in the future. If was unwilling to take responsibility for the services offered through its platform, customers would naturally lose trust in the company. This was not merely a complaint about an uncomfortable journey. It was a serious concern regarding passenger safety, customer service, and accountability. I expected a proper response and resolution rather than another automated review request.

Live tracking was unavailable, and the staff only called ten minutes before the bus reached the pickup location. Furthermore, the contact numbers for both the driver and the conductor were unreachable.