I strongly will never take this bus again. Also, I’ll never recommend this bus to anyone, especially the driver and his assistant. Worst behaviour, like a passenger travelling free. This is the opinion of most travellers which I have seen.
My boarding time was 8 o'clock but the bus arrived at 7:37 pm. I didn’t receive a call; however, after multiple calls, he answered and said the bus was ready. I entered the bus at 7:45 pm. Immediately, I told him I needed some snacks and I would bring them. I left my wife and two small kids in the bus.
Within 7 minutes, I called and said I was coming, but when I reached the place, the bus was not there. It had started and moved about XXXX metres away. Even after my wife’s request, he denied stopping and stopped answering my calls. I had to run towards the bus.
After that, the behaviour of the driver and his assistant was not acceptable. Please check if a camera is available in the bus.
In the last berth seats there was no ladder in it.
I booked a seat for womens only in sleeping cabin. But there was a man in my cabin. I sacrificed my berth and went sitting all the way to Bangalore.
I would like to raise a serious complaint regarding the driver extremely rude and unprofessional behavior. The way he spoke to me was disrespectful, unacceptable, and completely inappropriate. As a customer, I expected to be treated with basic courtesy and respect. Such behavior was disappointing and should not be tolerated. I requested taking this complaint seriously, investigating the incident, and taking appropriate action against the driver to ensure that no other customer had to face such an unpleasant experience. I also expected a proper response and resolution. Thanks.
I would like to raise a serious complaint regarding the driver's rude and unprofessional behaviour. The way he spoke to me was disrespectful, unacceptable, and completely inappropriate. As a customer, I expect to be treated with basic courtesy and respect. Such behaviour is disappointing and should not be tolerated.
I request you to take this complaint seriously, investigate the incident, and take appropriate action against the driver to ensure that no other customer has to face such an unpleasant experience.I also expect a proper response and resolution from your team.
Thanks.
Good support driver.
The worst bus ever I travelled. In the name of Volvo do not believe bus will be good, in Tamil one movie is there, the movie name is Travels, the same kind of bus I travelled.
The seats were a bit small. We had to fold our legs and sleep, and that was not comfortable.
Overall service good. Need to stop at hygiene place.
Please teach your staff some basic professionalism and common sense. He specifically asked me to reach by 10:00 am for my 10:25 am bus, and I did exactly that. Despite reaching on time, I tried calling him nearly eight times, but the line was continuously busy, and he even disconnected my calls. He finally answered at 10:06 am and immediately started scolding me, asking why I was late, even though I was there on time. When I tried explaining the situation, he did not even bother to listen or respond properly. He simply ignored what I was saying. This is absolutely unacceptable customer service. Please teach your staff how to communicate respectfully and handle customers responsibly. If this is the attitude with which you continue running your travels, do not expect your business to sustain itself for long. Customers deserve basic respect, accountability and professionalism.
