APSARA TRAVELS Bus Booking

The hotel was not the right place for Suresh.

During my journey from Dhule to Mumbai, the bus driver and conductor behaved very rudely and arrogantly with passengers. Even when passengers asked simple questions, they failed to respond politely. Public transport employees are expected to treat passengers with respect, patience, and professionalism. We pay for our journey; we are not travelling for free. Therefore, it is the responsibility of the driver and conductor to provide proper information, respond politely to passengers' questions, and help resolve any difficulties faced during the journey. Speaking rudely to passengers and failing to provide appropriate assistance is completely unacceptable. Another major concern is the use of the Marathi language. The entire Dhule–Mumbai route passes through Maharashtra, where Marathi is the official language of the state. However, the announcements and other travel-related information on the bus were not available in Marathi. Furthermore, when we attempted to communicate with the driver and conductor in Marathi, they stated that they did not know Marathi. Passengers travelling within Maharashtra should be able to receive essential travel information and communicate effectively in Marathi. At the very least, important announcements and passenger-related information should be available in Marathi, and arrangements should be made to ensure effective communication with Marathi-speaking passengers. Public transport is a service for the people, and passengers deserve respectful treatment in return for the fare they pay. I request the concerned authorities to investigate this incident, take appropriate action regarding the behaviour of the driver and conductor, and ensure that such incidents do not happen again. The concerned staff should also be instructed to communicate politely with passengers and provide necessary assistance throughout the journey.

All is good but I don't know why they stop the bus in the middle of the night at 3 am and also switch off the AC. A lot of mosquitoes enter the bus and really disturb the sleep. If they want to make a stop, that is not an issue but why shut down the AC in a completely enclosed bus. Sounds unthoughtful.

Very good bus.

Good journey.

Someone else was occupying our seat. Also, the sticker of Primo needs to be removed from windows for better sightseeing experience.

The bus seat had a very bad smell of something. I don't know if the smell was coming from a different seat or an AC vent but it was really smelly. Apart from that, the journey was good. The driver was driving a bit safely compared to all other travel times. The staff was helpful with luggage also. Thank you, but I hope they can provide clean blankets and seats. Also, the bus was 30-40 minutes late.

Very rough driving. Also, the rest stop must be hygienic.

All are good for me.

Too much late dropping point.