Ashray Travels Bus Booking

Excellent journey experience.

Nice experience with before time arrival.

Very nice travel.

Washroom not available in the bus.

On time. Need to take care of luggages and change the curtains. It's not proper.

Bus arrived 45 mins late. Reached Goa very late. I missed my meetings.

the blankets provided were not comfortable,they were not able to keep warm, maybe the quality is not good. Otherwise the busy is very comfortable being a volvo multi axle and the driving was awesome too

Dear customer support team, I would like to formally raise a complaint regarding the extremely rude, unprofessional and intimidating behaviour of your bus conductor during my journey from Goa to Pune. I had booked seat M, located in the last row of the bus. When I boarded and checked my seat, I found four used bedsheets and a used water bottle placed on it. Initially, I assumed these items had been left there by mistake. I politely requested the conductor to remove them so I could occupy my reserved seat. However, instead of helping me, he told me that he had kept the bedsheets there himself. When I requested him again to remove them, he repeatedly responded in an intimidating tone, saying, यही रहता है, ये यही रहता है, making it clear that I was not allowed to remove them. His behaviour made me extremely uncomfortable and I genuinely felt threatened. I eventually had to tell him to stop the bus at the next stop because I was willing to get off rather than continue dealing with such behaviour. Only then did he remove the belongings from my seat. I want to ask your management: Is this how you treat passengers who have paid for their tickets and reserved seats? A passenger should not have to repeatedly request basic courtesy or feel intimidated by your staff just to occupy the seat they have paid for. This was a genuinely unpleasant and frightening experience. I expect professional behaviour, basic respect and a safe travel environment from your staff. I request you to investigate this incident and review the conductor’s conduct. Explain why used bedsheets and a water bottle were kept on my reserved seat. Take appropriate action regarding the conductor’s behaviour. Provide me with a formal response and assurance that such incidents will not happen again. I am raising this complaint because such behaviour towards passengers is unacceptable and should not be ignored. I look forward to your response and a proper resolution.

There was no blanket left on my seat as someone had taken it. In spite of telling the person there, I couldn't get a blanket.

Overall good experience.