ATR Tours Travel Bus Booking

Good.

Good.

It dropped 2 hours late, stopped for dinner at 1am and both the driver and cleaner were very rude. Would not suggest someone to take this bus.

Bus was late.

Punctuality is very important when your pickup point is in an outskirt area. Only dropping on time is not enough. I was waiting till 12:15 for pickup. The pickup location is a bit outside. It would be better if it can be 1 km before the Shamshabad toll.

Still yet to reach. There was a problem with the bus still at Hyderabad border. Still in bus. Seat not comfortable.

Still in the bus. It should reach Nagpur by 4.15 pm but is still 40 km away. Also started late by 2 hr.

Staff behavior and just I came with two bags he took the extra charge from me XXXXX and driver.

Worst bus.

Serious complaint regarding poor service and unprofessional driver behavior – Bus operator I am extremely disappointed with the service provided by bus operator during my journey from Gokarna. We started our journey at exactly 6:00 PM. The driver stopped the bus around 8:30 PM and restarted it at 9:00 PM. However, after 9:00 PM, he did not stop the bus even once for restroom breaks, despite repeated requests from passengers. Only after several passengers repeatedly requested did he finally stop the bus for just 15 minutes. Even during that short break, he kept calling passengers multiple times, creating unnecessary pressure and discomfort. He completely failed to understand the passengers' basic needs and difficult situations. I also contacted the travels manager to raise this concern, but instead of addressing the issue professionally, he argued with me, questioning how the driver could stop the bus if there were no designated stops. This kind of response was completely unacceptable and reflects a serious lack of customer service. What disappointed me the most was seeing a woman around 60 years old struggling to use the washroom, while the driver showed no consideration for her situation. Passengers should not have to beg for basic restroom breaks during a long journey. Furthermore, Travels charges relatively high ticket prices but fails to provide even basic amenities, such as drinking water. The service does not justify the amount charged to passengers. I strongly request ART Travels management to take this complaint seriously, investigate the driver's behavior and the manager's response, and ensure that reasonable restroom breaks are provided during long-distance journeys. Passengers deserve basic comfort, dignity and respectful treatment. I would not recommend this kind of service to anyone unless this bus takes immediate steps to improve its standards and customer service.