Capital Bus Service Bus Booking

My experience with Royal Travels was extremely disappointing and unpleasant. The bus arrived 2 hours late without any prior intimation or notification. When I asked the conductor for the reason for the delay, his behaviour was very rude and unprofessional. Furthermore, the bus reached the destination 4 hours later than the scheduled arrival time. No basic amenities were provided during the journey. The bus was also stopped several times at different locations en route without providing any proper explanation or information to the passengers. This reflects extremely poor time management, a lack of passenger care, and unprofessional customer service. I strongly recommend that the management take this feedback seriously and improve punctuality, passenger facilities, staff behaviour, and overall service quality. Overall, a very disappointing experience. I would not recommend this bus service.

Pick up bus not coming. I travelled an extra 11 km by auto to come to the bus station.

Worst service.

Charging point is not working. Staff behaviour is also not nice.

I would not recommend this bus operator based on my experience. My scheduled pickup was at 3 pm from Hyderabad to Raipur (Chhattisgarh). When I reached the pickup point and contacted the operator, I was informed that the pickup van had an issue and was asked to travel to Bowenpally instead. This meant another 15 km journey, adding unnecessary inconvenience and frustration. After reaching Bowenpally, the situation became even worse as the bus was delayed by almost 3 hours and finally departed Hyderabad around 6 pm. The AC was barely effective, and the charging points were not working in any of the seats we checked. The only positive part of the experience was the driver and conductor. They were courteous, understanding, and gave passengers sufficient time for restroom breaks without unnecessarily rushing anyone. Unfortunately, apart from the staff's helpful attitude, the overall experience was disappointing. I would strongly suggest exploring other options before choosing this bus operator.

Late.

Old bus and condition of that bus was not so good. It was terrible and most torture experience.

Terrible experience, timings did not match at all. It was mentioned 4 pm from Hyderabad to Raipur by 5 am, but they started at 7 pm and reached Raipur by 11:30 am.

Good.

Bus timings are very bad, five hours late. Bus facility is very bad and staff behaviour not good.