Deep Travels Bus Booking

I have never experienced such poor service before. The bus was extremely dirty, with dust all over the seats. There were no blankets provided, and the overall cleanliness was absolutely unacceptable. You operate an AC sleeper bus for long-distance journeys, yet basic facilities and hygiene standards are not maintained. To make matters worse, there was no washroom facility available. This is completely unprofessional and disappointing. Passengers pay for comfort and basic facilities, not to travel in such unhygienic conditions. I strongly request you to take immediate action and improve your service.

I wrote to raise a serious complaint regarding the extremely poor service and inconvenience we faced during our journey. The bus broke down, and the driver and staff dropped us at Godwela Rapite, leaving us stranded. The distance from that location to Bhopal ISBT was approximately 91 km. Unfortunately, there were no buses or autos available for us to continue our journey. To make matters worse, the bus staff abandoned the bus and left us there without arranging any alternative transportation. We had been waiting for almost three hours, but nobody had provided any assistance or responded to our complaints. The staff members also behaved very rudely and told us to arrange our own transportation and reach our destination at our own expense. This was not the kind of service passengers were supposed to receive after paying the full ticket fare. I wanted to ask for immediate action and a full refund of my ticket amount as soon as possible. This situation was not caused by any fault of ours. We paid the full fare with the expectation that we would be safely transported to our destination. Now, I had to pay an additional amount from my own pocket to cover the remaining 91 km of the journey. It was the responsibility of the bus staff to complete the journey to the booked destination, especially after collecting the full fare. Abandoning passengers in the middle of the journey, particularly on the occasion of Diwali, was completely unacceptable and highly irresponsible. I requested to take this complaint seriously, hold the staff accountable for their negligence, and process my full refund immediately, as I should not have had to bear the financial burden of a service failure caused by the bus staff.

Seats were very uncomfortable.

Didn’t drop at the location and did not provide an alternative solution to reach. I had to find the alternative solution myself.

They change bus from ahmedabad, and westing 4 hour in ahmedabad.

Bus it was very bad.

Worst experience. AC was not working properly. Bus was two hours late. Blanket was very dirty.

Dear staff, I would like to express my disappointment regarding my recent bus journey. Unfortunately, the overall experience was extremely poor and far below expectations. The bus condition was not satisfactory, cleanliness and hygiene were major concerns, seating comfort was inadequate, and the overall passenger service was disappointing. The travel experience was uncomfortable, and the basic facilities expected from a professional travel service were missing. There was also a lack of proper coordination and attention to passenger convenience. Considering the fare paid and the expectations from your service, this experience was completely unacceptable. I requested you to take this feedback seriously, investigated the concerns, and took corrective measures to ensure that other passengers did not face a similar experience. I hoped you would treat this as constructive feedback and worked towards improving your service.

Pick up and drop point changed.

My whole life's worst travel experience I had with Deep Travels. AC was not working from start of the trip, and while asking, driver wanted to leave us at Dwarka only without refund. Anyhow, we needed to adjust with stinky and pan masala spitting seats because we didn't have any other option. Total three times bus changed in between Dwarka to Anand. Truly disappointing experience. I suggest not to travel with Travels even if it was the only option. Either go by RTC; it provides good service.