Garhwal Travels Bus Booking

The sleeping seat I got was very cramped, but the ride was very good otherwise. You can travel without worry. The staff is caring.

Very bad staff and services.

I am 5'10 and I couldn't fit on sleeper seat properly.

Need to work on customer accommodation.

worst experience.....no time punctuality, no cleaning, not get booked seat ... terrible experience

Bus was late. Staff behaviour is not good.

Never ever go with this bus operator. List of reasons- 1)Booked bus specially with toilet filter for my sister with medical condition. To my surprise, bus arrived without toilet. 2) Passengers sleeping on floor as driver boarded unbooked passengers. 3) During midnight, my sister and daughter were asked to change bus telling that this bus will not go ahead. 4) Shifted from sleeper to sitting bus. 5) Arrived 1 hour late and reached 1 hour late. 6)Caused huge mental harassment for the entire family.

Worst cabin condition, not reach in time

Extremely disappointing experience – poor service, mismanagement, and unprofessional staff. My overall experience with this bus operator was extremely disappointing and frustrating. Firstly, no one contacted us before pickup to inform us about the exact boarding location. I had to make 4–5 calls myself just to get the boarding details. Despite requesting drinking water multiple times, a water bottle was provided only after more than half of the journey was completed. Other passengers were not even provided with water. I received one only because I kept following up continuously. To make matters worse, all passengers from two different buses were transferred between buses midway through the journey. This caused significant inconvenience, especially to senior citizens and families travelling with small children. The first bus did not have a toilet facility at all. The second bus, to which we were transferred, had a toilet, but passengers were not allowed to use it. The most unacceptable part was that I was dropped almost 50 km away from my originally selected drop-off point, without any prior notification or consent. I was travelling with a small child who was unwell. I personally informed both the driver and the bus operator about my child's condition, but neither showed any concern or willingness to help. On top of all this, the behavior of the bus staff towards passengers was extremely rude, disrespectful, and unprofessional throughout the journey. This was not just poor service but a complete failure of passenger care, communication, and basic responsibility. Such mismanagement is particularly concerning for families travelling with children and elderly passengers. I strongly request the booking platform and bus operator to investigate these issues, take appropriate action against the responsible staff, and provide suitable compensation for the inconvenience and distress caused. I would strongly advise other passengers, especially families with children and senior citizens, to think twice before booking with this operator.

Very poor experience in travels.