There was noise from the AC filter which was right next to me. I requested the bus staff to change my seat twice as I was unable to sleep the entire night; however, they did not change my seat stating that the bus was booked to their capacity. However, when I was about to get out at my dropping point, the first two seats were untouched. That means they had seats to provide me; however, they did not, and the worst part was the size of that seat was too small. Totally unacceptable and horrible experience. Hope the next customer doesn't go through this. Please be helpful to them if you have the option. The only good part was pickup and drop were on time.
Good.
Bus was on time and live update was reliable. Neat and comfortable bed. Toilet facility was good, but access to it is from driver cabin which was not convenient. Toilet was clean though. Overall good experience.
I would like to express my disappointment regarding the service provided during my journey yesterday from Mangaluru to Aluva. Unfortunately, my travel experience was very unpleasant due to the rude and unprofessional behaviour of the bus staff. Instead of treating passengers with courtesy and respect, their behaviour was unacceptable and caused unnecessary discomfort throughout the journey. As a passenger who has paid for the service, I believe I deserve basic respect, proper communication and professional treatment from the staff. This kind of behaviour is not expected from a reputed travel service. I request the management to take this complaint seriously, investigate the incident and take appropriate action to ensure that other passengers do not face a similar experience. I am extremely disappointed with the service and expect a proper response from the management. Driver (XXXX) very bad driver.
This was my second trip from Aluva to Thalassery, and once again, it was a wonderful experience. The bus was clean, comfortable, and well-maintained. Special appreciation to the driver for his excellent driving skills, careful handling, and commitment to passenger safety. Both trips had been smooth and enjoyable. Keep up the great service team. Highly recommended.
Good.
Proper time reach Pala to Salem good experience guys.
I would like to bring to your attention an unpleasant experience I had during my recent bus journey from Ernakulam to Mangaluru.
At the time of booking, the boarding point mentioned in the app was opposite Apollo Tyres. Since this was my first time travelling, I followed the location provided in the booking.
Unfortunately, it was raining heavily when we reached the boarding point. I was travelling with my family, including a 4-year-old child. I called the driver to confirm his location and informed him that we were waiting opposite Apollo Tyres, as mentioned in our booking.
The driver told us that we needed to come back to another boarding point, approximately 500 metres away. I explained that it was raining heavily and that I was travelling with my family and a small child. However, the response was simply that these were the bus rules and that they could not stop elsewhere.
Eventually, they agreed to come to our location. However, the bus was still at the original boarding point. When we called again and informed them that we were waiting, the bus left without picking us up. We requested the driver to stop, and he eventually stopped around 200 metres away, forcing us to walk through the heavy rain and get completely drenched.
My concerns are:
1. If the booking app mentions opposite Apollo Tyres as the boarding point, why are passengers expected to report to a different location?
2. Not everyone is familiar with the city or the boarding locations, especially first-time travellers.
3. It should be the travel operator’s responsibility to ensure that the boarding point mentioned in the app is accurate and that passengers are informed in advance if there are any changes.
4. Passengers travelling with families, children and elderly people should not be put through such inconvenience because of a lack of communication.
One thing I would like to mention is that when I got off the bus, the driver smiled at me, which I genuinely appreciated. I also understand that this situation may not have been entirely his fault.
My intention is not to blame any individual but to highlight a gap in communication and coordination. I hope the travel operator takes this feedback seriously and ensures that other passengers, particularly first-time travellers, do not have to face a similar experience.
They charged xxx rupees for my normal 2 luggage was unacceptable.
Dropped the lady traveller with a kid in a remote place far away from the actual dropping point without her permission even at 5.00 am. That place was too full of stray dogs. The staff behaved very rude when asked about it.
