ishwarya
I am extremely disappointed with the overall travel experience. Yesterday, we booked tickets for 2 adults and a 6-month-old baby. The pickup time mentioned was 10:55 AM, but the experience was very frustrating from the beginning. At first, we called the provided contact number, but they informed us that it was the office number and asked us to contact the driver's number. When we contacted the driver, we were told that the bus had already started with a 30-minute delay and that we should wait for a few more minutes. We waited at the boarding point for almost an hour. There was no live bus tracking link available, which made the situation even more frustrating. Whenever we called the driver, they kept saying the bus would arrive in 2 minutes. However, the bus finally arrived only at around 11:55 AM, almost one hour later than the scheduled pickup time. Considering that we were travelling with a 6-month-old baby, making us wait for such a long time without proper updates was completely unacceptable. To make matters worse, the onboard facilities were also disappointing: - No blanket was provided. - The charging ports were not working. - The curtains were too small and did not properly cover the seats, affecting passenger privacy and comfort. Overall, this was a very unpleasant and disappointing travel experience. We expected basic punctuality, proper communication, and the facilities promised to passengers, but none of these expectations were met. I request you to take this complaint seriously, investigate the issues, and provide appropriate compensation or partial refund for the inconvenience and poor service. I hope you will take the necessary steps to ensure that other passengers do not face the same experience.