Laxman Mahto
Dear Team, I am writing to formally raise a complaint regarding two bus bookings made through your platform, both of which resulted in extremely disappointing and unpleasant travel experiences. 1. First Booking – Prince Travels Bus Type: Tata AC Seater (2 2) Bus Number: BR06PF9807 Ticket Details: TVB292598705 PNR Number: CBYBXFAM Passenger Names: Narayan Mahto Laxman Mahto Anita Mahto I had booked this bus through Prince Travels. However, I started calling the bus driver from 5:00 AM onwards to get information about the bus, but I did not receive any proper response or update from the driver's side. I also raised a complaint with RedBus Customer Care and explained the entire situation in detail. As per your team's guidance, I subsequently made another bus booking. 2. Second Booking – Jyoti Bihar Travels Bus Type: Tata AC Seater Ticket Number: TVC270636293 PNR Number: 253809500 Unfortunately, my experience with this bus was equally disappointing. Despite paying for an AC bus, I was provided with a non-AC bus. Furthermore, I was not given the seat that I had originally booked. The bus was extremely overcrowded, making it difficult even to breathe comfortably. When I tried contacting the travel agent by phone, nobody answered my calls. I then requested assistance from the bus staff, but their response was simply that it was the festival season and I should adjust. I would like to ask: Is this the kind of service a customer should receive after paying the full ticket amount? I paid for an AC service and a confirmed seat, but neither was provided. The overall journey experience was extremely uncomfortable and disappointing. I tried contacting your customer care team, the travel agent and the bus staff, but everyone avoided taking responsibility by giving different excuses. Unfortunately, nobody provided a satisfactory solution. My Humble Request for a Refund I understand that one customer's email may not make a significant difference to your company, but I sincerely hope you will consider my genuine concern. I am not asking for anything unreasonable. I simply request you to: Process a full refund for my first booking with Prince Travels, as I did not receive the expected bus service. Refund the additional amount charged for AC service in my second booking, as I was provided with a non-AC bus. Consider an appropriate refund for the inconvenience, overcrowding and failure to provide my confirmed seat. I sincerely hope your team will understand the inconvenience and mental stress that I and my fellow passengers had to face during this journey. Please take this complaint seriously and help me get my refund processed as soon as possible. If you require any further information, booking confirmations, photographs or other supporting documents, please feel free to contact me. Contact Number: 7021622060 I will be happy to provide any additional details or photographs required through email or phone. I look forward to your positive response and an early resolution. Regards, Narayan Mahto