Kareng Travels Bus Booking

Okay.

Awesome give me the cashback soon.

The bus worker of the bus management didn't inform me right on time whether they were going on time or not. They just informed me 15 minutes earlier that the bus would be going faster than the earlier schedule.

The driver driving skills and the conductor were quite good. But the bus needs to be changed or upgraded to new as it is old and there was dirt and dust on the seat as well. Some of the window glass remained broken. Overall the journey was good and memorable.

It was terrible. They did not stop for restroom or breakfast but stopped to pick up passengers midway some 50 times. They were too greedy to make people sit on top of some containers. Worst experience.

Ac of the bus was not working properly. Ac vents were broken. Temperature was higher than expected and caused sweating. Speed of the bus was also slow. During departure, it was late and halted too much at Khanapara boarding point.

All were fine and perfect except there was no charging point. It was damaged or something.

Delayed for almost 1 hour.

Live tracking was not working.

I am writing to formally complain about the extremely rude, disrespectful, and unprofessional behavior of a staff member on the Bokolia to Guwahati bus scheduled for 11.15 AM on 27 October 2026. today, when I arrived to board the bus, I politely requested one of the bus staff members to help me lift my rice bag because it was very heavy. instead of responding respectfully, he rudely replied that he was not there for labor. I was shocked by this response. I made a simple and polite request for assistance, but the staff member chose to speak to me in a disrespectful and insulting manner. such behavior was completely unacceptable from someone working in the passenger transport service industry. passengers paid for a service and deserved to be treated with basic courtesy and dignity. I did not ask him to do anything unreasonable. if he was unable to help me, he could have communicated that politely instead of insulting me. I requested that the management investigate the incident. I demanded that the management take immediate disciplinary action and remove this staff member from duty. staff members who treated passengers with such disrespect should not be allowed to continue behaving this way without consequences. if the management failed to take this matter seriously and provide me with a satisfactory response, I would escalate the complaint to the higher authorities and the appropriate consumer grievance channels. I expected this complaint to be investigated promptly and appropriate action to be taken. please acknowledge my complaint and inform me of the steps taken to address this matter. passengers were customers, not people for your staff to insult. respectful behavior was a basic professional responsibility, not a favor.