KSM Travels Bus Booking

Kindly do vehicle maintenance as we were facing some challenges during our travel (gear problem was there).

I travelled from Chennai to Dindigul. Around 2 AM, the bus stopped at a rest stop near Sengurichi. The condition of the ladies' restroom was extremely poor: - The pathway to the restroom was dirty and unhygienic. - Strong foul smell. - Used diapers and sanitary napkins scattered around. - No proper doors in the ladies' restroom, compromising women's privacy and safety. - Despite these conditions, xx was collected per person. I reported this to the person in charge at the facility. I also questioned the bus driver about why this particular location was chosen when several other restaurants are available along the highway. The driver's responses were extremely disappointing: - He said the men's restroom was good. - He said they could not check the ladies' restroom. - He claimed nobody had complained about it until now and that I was the only person raising the issue. He even told me that if I had a problem, I should build my own restroom and use it. I tried explaining that the pathway is common for everyone and anyone can see the condition. The absence of complaints does not mean passengers are satisfied. People travelling at midnight have limited time and often no other choice. Also, nobody proactively asks passengers for feedback. My concern is bigger than my individual experience. Hundreds of passengers, including women and children, use this route every day. Several private buses reportedly stop at this location regularly. I request to: 1. Raise this concern with travels and investigate why this location is repeatedly selected. 2. Ensure operators choose stops with clean, hygienic and safe restroom facilities. 3. Take appropriate action regarding the dismissive attitude towards passenger concerns. 4. Provide an update on the action taken. Passengers should not have to compromise on basic hygiene, privacy and dignity during mandatory travel breaks. Please don't treat this as an individual complaint; this is a passenger welfare issue affecting hundreds of travelers.

In this sleeper bus they did not even give bedsheet to passengers, terrible experience.

No fan, unwanted TV and loudspeaker, stinky bed, worst experience.

Rain water was leaking inside.

Sleep comfort is not up to mark.

Broken mirror.

Worst customer handling, didn't inform the customer about the stop, worst cleaner, didn't inform the exact bus name to the passenger and let them come to another stop. Booked for AC but provided the normal bus. Don't prefer this bus.

Comfortable very nice.

They picked me up at 7.30 pm. After 20 minutes, they stopped for a minimum of 2 hours in Dindigul. Very bad experience and never forget this trip as worst.