Lat Sahab Bus Service Bus Booking

The driver and conductor were both good, and there was no mistake from their side. However, the condition of the bus was terrible. The owner should repair the seats, and the bus was very smelly. If you can't find a better bus in the worst case, please don't book this one. It's better to go with another option.

Our seat was wet, the condition of the washroom was poor, and there wasn't even a latch on the washroom door. Only one thing was right: the timing.

The bus was overloaded with luggage, and due to improper arrangement, one full pack of luggage almost fell on me. The staff member handling the luggage also appeared to be under the influence of alcohol. This was extremely unsafe and irresponsible. I requested you to take immediate action and ensure passenger safety.

Extremely disappointing and unsafe experience, a serious concern for women traveling solo. I had one of the worst bus travel experiences. The bus was delayed by approximately 25 minutes. While a delay itself was understandable, what was completely unacceptable was the lack of communication and the complete disregard for passenger safety. This was a night journey, and I was the only woman waiting at Nepali Farm. I was standing alone at night, with no live bus tracking facility available. Despite repeatedly calling the bus driver on the contact number shared, nobody bothered to answer my calls or inform me about the delay. Even when the bus finally arrived, I received no call or message from the driver or the bus staff informing me that the bus had reached. I eventually found out from a complete stranger standing on the road, who noticed that I was worried and told me that the bus might have arrived. I literally had to run to catch it. Being a woman traveling alone at night, standing at an unfamiliar pickup point, without any information about the bus or whether it was even coming, was not just poor service, it was a serious passenger safety concern. To make matters worse, the staff displayed extremely cold and unprofessional behavior. The bus personnel was unwilling to communicate respectfully, showed no accountability, and made it clear that he would take no responsibility for passengers belongings. There was absolutely no sense of responsibility, basic courtesy, or concern for the people traveling with them. My concern went beyond my personal experience. If this was how a solo woman traveler was treated, other women, particularly those traveling alone at night, might have to go through the same. I strongly urge to investigate this incident, take appropriate action against the concerned driver and bus operator, and seriously reconsider such services if they cannot ensure basic passenger safety and accountability. A bus service was not simply responsible for transporting people from one destination to another. It was also responsible for communicating delays, keeping passengers informed, and ensuring that they were not left stranded in vulnerable situations. I would absolutely not recommend this bus service to anyone. It was one of my worst travel experiences. It was completely unacceptable. Passenger safety was not optional, and basic accountability should have been the bare minimum.

Very bad bus service and uncomfortable seating experience. I had a very disappointing experience with the service. The condition of the bus was extremely poor, and the seats were very uncomfortable. The seat reclining mechanism was not working, so I was unable to recline my seat at all. It made the entire journey uncomfortable and frustrating. Passengers pay for a comfortable and reliable journey, but the service provided was far below expectations. This is completely unacceptable. I request you to take this complaint seriously, inspect the bus properly, and improve your service. I would not recommend this service unless these issues are resolved.

Enjoying travel.

Drunk people came into the bus, luggage was loaded , too much safety discomfort was there as a girl, bus didn’t stopped for eating purpose, conductor was also drunken.

The overall experience was extremely disappointing. The seats were uncomfortable, and there was no recliner facility despite being charged extra due to festival season. No water bottle was provided, and the bus was also late. To make matters worse, the electrical charging socket was loose and hanging dangerously. I got an electric shock from it twice, which was a serious safety concern. Overall, it was a terrible experience. The service was poor, the facilities were not as promised, and the safety standards were unacceptable.

Excellent service. Staff behaviour is excellent.

Very good.