Maa Vaishno Bus Service Rewa Bus Booking

I wrote to raise a serious complaint regarding the extremely unpleasant and distressing experience I faced during my bus journey. During the journey, the bus staff failed to provide me with the promised bed sheet and blanket. When I asked about my sleeper seat and the required facilities, the staff informed me that my booking was for a seating arrangement, which was completely different from my understanding of the booking. Additionally, the bus was extremely overcrowded, and the staff appeared to be under the influence of alcohol. His behavior was rude, unprofessional, and unacceptable. The most disturbing incident was that the staff forced me and my family to get off the bus at approximately 12 00 AM midnight. Leaving a passenger and their family stranded in the middle of the night was a serious safety concern. I was traveling with my family, and it was extremely difficult and frightening to manage this situation at such a late hour. I wanted to ask how a passenger and their family were expected to find safe transportation and accommodation at midnight due to the irresponsible behavior of your bus staff. This incident caused significant mental stress, inconvenience, and safety concerns for my entire family. I requested to investigate this incident immediately and take strict action against the bus staff. I requested to provide a proper explanation for why my family and I were forced to get off the bus at midnight. I requested to arrange appropriate compensation for the inconvenience, distress, and safety risks caused. I requested to refund the booking amount if the promised services were not provided. I requested to ensure that such incidents did not happen to other passengers in the future. I booked my journey with the expectation of safe and comfortable travel. However, this experience was completely unacceptable. I expected a prompt response and a satisfactory resolution to my complaint. Please treat this matter as urgent.

There is no blanket service. They keep filling passengers more and more, making it crowded all around. The rest stop is unhygienic and not good for girls.

Very wasteful waste of time and money.

Very rash driving my father whose age was 72 jst fell in the bus due the the disgusting driving and he was seriously injured.

Excellent service.

This bus was scheduled to reach the Dewas Bhopal bypass at 07:40 PM but was delayed by two and a half hours. We were not even informed of this delay and only got to know after we called them ourselves about why the bus was late. The operator responded that if we had a problem, we should cancel the tickets. After finally arriving at 10:00 PM, it turned out the name of the bus had changed, which again no one had informed us so we waited another five minutes thinking we had another bus until the driver called us. Also, it only went till Rewa after which we were told to change buses till Prayagraj, which was not stated in the ticket. First they asked us for money for the connecting bus, but we refused and they later took us willingly. The connecting bus was not an AC bus, but a normal seater bus. The communication was non-existent and operator staff was rude and unhelpful, though the driver was helpful and did not cause us any trouble. Seat comfort was bad as every single pothole could be felt and anyone with no back issues was going to develop some for sure.

Very late bus approx 2 hours.

Very poor service I'm not satisfied.

Bus was cancelled. Bus operated very rudely. Please unregister to make my trip.

Bus did not arrived.