Mahalaxmi Travels Bus Booking

Excellent service.

It's awesome.

Lunch break was morning 3AM.

GPS not working.

Live tracking not working

During the long journey, the bus crew failed to provide scheduled stops at proper, safe, or hygienic places with basic washroom facilities. When female passengers raised concerns and requested a proper stop, the staff behaved rudely and insensitively, telling them to go in the open on the roadside. Expecting women to compromise on safety and dignity in this manner is completely unacceptable for a commercial transport operator.

To customer support, I am writing this email with deep outrage and distress to report an appalling, inhuman, and completely unacceptable incident involving your bus operator, Mahalaxmi Travels, on xx/xx/xxxx. Journey Details: - Ticket / PNR No: xxxxxxxxx - Route: Ajara to Kalyan (Maharashtra) - Date of Journey: xx/xx/xxxx - Scheduled Boarding Time: 05:10 PM - Boarding Point: Ajara Bus Stand - Bus Registration Number: xxxxxxxxx - Pickup / Driver Contact: ********** - Seat Number: xxx Incident Summary: My pregnant wife was scheduled to travel from Ajara to Kalyan. While boarding the bus, the driver and crew engaged in an unnecessary and petty argument regarding regular luggage. Despite being clearly informed and aware that my wife is pregnant, the bus staff behaved in an extremely arrogant, aggressive and abusive manner. Shockingly, they completely refused to let her board the bus and literally stranded her alone at the Ajara bus stand, driving away without any regard for her safety or critical medical condition. Abandoning a vulnerable, pregnant woman alone at an unfamiliar transit location was not just a severe breach of service—it was reckless endangerment and gross negligence. Even though our booking was subsequently shifted to the next day, mere ticket rescheduling was completely insufficient and does not excuse or undo the severe trauma, mental distress, and safety hazard inflicted upon my wife by this irresponsible crew. Demanded Actions: 1. Immediate and strict disciplinary action against the crew of bus xxxxxxxxxxxx. 2. A formal written apology from this travels management. 3. A detailed explanation from your escalation team outlining the punitive steps taken. If this matter was not addressed with the utmost seriousness immediately, I will escalate this case to higher consumer forums and relevant transport regulatory authorities for passenger harassment and criminal endangerment. I expect an urgent investigation and immediate response.

Good.

Also bus time was correct.

If you book ticket online then they treat you like.