Maharaja Travels Bus Booking

Pickup time is 9 pm at wakad bus comes arround 10:45 pm and reached at latur at 9 :30 am

Also it's too late. Open AC in middle. Totally uncomfortable.

Taking too much time at boarding stop as well as arrival point.

condition of bus is so bad the bus has been stopped for many times.

Worst experience ever. The operator and driver were very rude. They were charging unnecessarily for keeping bags in the storage area. The timings were very off. It is better to flush money down the toilet rather than giving it to this operator.

Punctuality not proper.

Extremely horrible experience – poor customer service and zero accountability. My experience with the operator was extremely disappointing and frustrating. They showed absolutely no concern for customer inconvenience or safety. They failed to pick me up from the selected boarding point. Despite booking my ticket with a specific boarding point, the bus driver refused to pick me up from there. The driver was arrogant, uncooperative, and provided misleading information. For someone unfamiliar with the area, this situation was extremely stressful. There was no proper assistance or compensation. After repeated requests, they suggested offering XXXX rupees to help me reach another boarding point, but I never received that amount. I had no choice but to book an auto and pay an additional XXXX rupees out of my own pocket. Instead of helping, the driver and travel agency operator started arguing with me and the auto driver, making unnecessary comments such as, XXXX rupees did not apply, go in sharing. It felt as though they were simply playing with me rather than resolving the issue. There was irresponsible behavior by the driver and travel agent. The bus driver and the travel agent kept redirecting me to each other like a government office, with neither taking responsibility for the problem. Despite being responsible for the inconvenience, they failed to provide proper assistance. There was an unhelpful response regarding the refund. When I requested a refund so I could arrange alternative transportation, I was told that it would take 24 hours. Meanwhile, they bluntly told me that the bus would not come to my selected boarding point and that I should manage on my own. This left me stranded and helpless. There were safety and service concerns. I also noticed intoxicated passengers being allowed on the bus, which raised serious concerns about passenger safety. Furthermore, the bus provided was different from the pictures shown at the time of booking. Trackers were not available for this bus. Overall, this was an extremely frustrating experience marked by poor communication, unprofessional behavior, lack of accountability, and complete disregard for customer convenience. A customer should not have to struggle, spend extra money, and face arguments because a bus operator fails to honor the selected boarding point. The associated travel operators needed to take these complaints seriously and ensure that customers received the service they paid for. I would strongly advise other travellers to exercise caution before booking with these operators. This experience seriously damaged my trust in their service.

Live tracking not available.

The journey was comfortable, the vehicle was clean, and the driver was polite. Overall, it was a good experience. Thank you for your service.

Time issue.