Matoria Bus Service Bus Booking

Very poor service and serious safety concerns. The bus was extremely old and poorly maintained. The horn kept making noise automatically for nearly 10 minutes, causing great inconvenience to passengers. The tyres were also old and had punctured multiple times, raising serious concerns about passenger safety. Furthermore, all the window glasses were loose and rattling continuously, making the journey uncomfortable and noisy. The lower sleeper berths did not have proper glass doors or adequate privacy, allowing other passengers to occupy your sleeper while you were sleeping. This was a serious safety and privacy concern. Despite charging extra fares during festival time, the bus operator provided extremely poor service, with inadequate maintenance, uncomfortable travel conditions, and a lack of basic safety measures. I strongly recommended that the bus operator improved vehicle maintenance, ensured passenger safety and privacy, and provided service that justified the fare charged. Charging extra during festivals while delivering such poor service was completely unacceptable.

The bus staff was very bad and rude I would say. And the bus was like a local, they treated it like a local. Whenever they got a chance, they filled it with locals who went on standing, staring and all, and that money went straight into their pocket, I guessed. And hygiene was poor, smelled bad. Staff was not good at all. No cleanliness.

Blanket not provide in this bus.

I am extremely dissatisfied with this bus service. I booked a single seat, S15, but they deliberately tried to force me into sharing it with someone else. Why should I share when I paid for a single seat? I would give this service a zero-star rating; both the conductor and driver were unprofessional, and I definitely cannot recommend them.

No water and blanket offered.

Blanket was not available. Electricity socket was not working.

Bus conductor behaviour was so rude he does not know how to talk to passengers. Conductor was not professional and trained. Bus condition was also worst.

Worst experience.

My booking was for Jaitsar, but the bus dropped me off at Nohar. I am extremely distressed; because of your mistake, my festival has been ruined.

They were 2 hours late , and made me travel 10 kms from my pickup spot , which I paid ₹xxx for.