Sagin
I would like to bring to your attention an unpleasant experience I had yesterday while boarding the bus at Attibele. The scheduled boarding time was 8:40 am. At around 8:32 am, one of the drivers called me, and I informed him that I would reach the boarding point within another two minutes. However, within a minute, he called me again and bluntly stated that he was going to leave. I reminded him that the scheduled time was 8:40 am, that I had already informed him I was just two minutes away, and that I could see the bus approaching. Even after I reached the bus, the driver continued arguing with me unnecessarily and spoke in a very disrespectful manner. This argument went on for nearly eight minutes, and he even asked me to get out of the bus. Fortunately, the other driver behaved professionally and asked me to board. However, the first driver continued making inappropriate comments, raising his voice and provoking an argument, even after I had boarded the bus. His behaviour was completely unacceptable and made the situation extremely uncomfortable. I acknowledge that I also responded with an inappropriate word during the heated exchange, which I regret. However, that does not justify the driver's unprofessional conduct, aggressive attitude, or the way he treated a passenger. I have been travelling on this bus service for the past three years, and I have always expected a reasonable level of professionalism and courtesy. Unfortunately, over the last six months, I have noticed a significant decline in the service and the way some drivers deal with passengers. There have been several instances where passengers have had to wait for hours when buses are delayed. We understand that delays can happen and have always cooperated. However, when a bus arrives before its scheduled departure time, expecting passengers to board earlier and then treating them disrespectfully for arriving within the scheduled time is simply unacceptable. I am extremely disappointed with this experience. I request the management to investigate this incident, address the driver's behaviour and ensure that such incidents are not repeated.