Naik Tours And Travels Bus Booking

Driving not good.

Bus was very jumpy, unclean. There was chewing gum on the window and stains.

5.

Service is best but at least two times stop for washroom purpose especially ladies and in sleeper coach curtain should have proper button for privacy purpose. Thanks.

The bus stinks.

Very bad experience for urine. I went to the toilet, but water was not there. Literally, I sat for 45 minutes for the bus to stop. Also, there was a major concern about driver rest. The owner should look into this. Both drivers were arguing over rest. If rest was not there, then passenger safety was at risk.

Very comfortable and before time arrival.

No washroom halfway from Kudal to Mumbai.

This tours and travels was best.

Staff behavior was not good at all. I had booked two tickets from Mankhurd to Kudal, with confirmed seat numbers 7 and 8. However, after boarding the bus, your staff members approached my mother and aunt rudely and instructed them to shift to the upper berths, which was practically impossible for them considering their age. Despite having confirmed bookings for their respective seats, they were unnecessarily harassed and pressured to move to the upper seats. This behavior was completely unacceptable and caused considerable mental stress and discomfort to both passengers. When I intervened over the phone, your staff eventually offered them another lower berth. However, this raised a serious question about why my mother and aunt were asked to vacate their already confirmed seats in the first place. If seats 7 and 8 were confirmed, I failed to understand why they were asked to shift after boarding. Such situations reflected poor service management and a lack of consideration towards senior citizens. I would have liked your management to provide a clear explanation for why the confirmed seats were changed, clarify why senior citizens were asked to shift to upper berths despite having confirmed lower seat bookings, investigate the rude and inappropriate behavior of your staff, and ensure that such incidents were not repeated with other passengers. I expected a proper clarification and an appropriate response from your management regarding this incident. Booking confirmed seats should have guaranteed passengers the seats they had paid for. No passenger, especially a senior citizen, should have had to face such humiliation and inconvenience. I looked forward to your response.