NAINI HOLIDAYS Bus Booking

Excellent.

The location of boarding which was shared by service provider was wrong because of that I wasted xxx in auto. It was my loss.

I booked and paid more, but my bus was booked with another travel company, which was very unhygienic. My bus timings were 9:30, but the bus departed at 11, and I reached Mbd bypass at 4:30 instead of 2. Very bad.

Driver got wrong information about bus because of this bus missed.

I had a very disappointing experience during my bus journey yesterday from Dehradun to Kathgodam. Despite having Kathgodam clearly mentioned as my dropping point on the ticket, I was dropped at Amardeep Hotel, Haldwani, approximately 10 km before my actual destination. The most frustrating part was the irresponsible behavior of the driver and staff. When I raised this issue in Dehradun, they assured me that arrangements would be made to drop me at my designated destination in the morning. However, when I approached them in the morning, they refused to take responsibility and asked me to contact the owner directly using the number mentioned on the ticket. When I requested them to speak to the owner, they said that they had a disagreement with him the previous night and that I should contact him myself. Unfortunately, the owner phone number was switched off. The driver and staff simply told me to manage on my own and refused to provide any assistance. This experience highlighted several serious issues. There was misleading assurance, as I was initially assured that I would be dropped at Kathgodam, but that promise was not fulfilled. There was lack of responsibility, as neither the driver nor the staff took responsibility or helped resolve the issue. There was unprofessional behavior, as passengers should not be made to suffer because of internal disputes between company staff and management. There was poor time management, as the bus departed late from Dehradun and also reached the destination considerably late. There was poor overall service, as the facilities and overall passenger experience were highly unsatisfactory. It was extremely disappointing that a passenger who had paid for a journey to a particular destination was left to manage their own transportation approximately 10 km before that destination. Overall, my experience was extremely poor. I strongly recommended that the management look into this matter, take appropriate action against the responsible staff, and ensure that passengers were dropped at their confirmed destinations as mentioned on their tickets. I expected a proper explanation and appropriate resolution from the management. I would not recommend this service based on my experience.

The bus was too noisy on the whole route.

We were waiting at the dropping point mentioned but the bus didn't arrive on time and when I called them regarding the arrival they told me that the boarding point is somewhere else. You should mention the correct boarding point when you are sharing information. Even blankets and water bottles were not provided.

seats were basic , bus isn't in very good quality like kinda old bus in my seat ac wasn't stopping it was chilled asf

Wonderful experience.