Shubham Sharma
Extremely worst travel experience highly disappointing service. I had an extremely bad experience while travelling from Fatehpur to Gurugram. This was honestly one of the worst bus journeys I have ever experienced. The service was completely unprofessional, poorly managed, and disappointing. Here are the major issues: 1. Unprofessional staff: There was no skilled or responsible staff to manage the passengers or handle basic travel arrangements. 2. Poor communication: No proper communication or timely updates were provided to passengers. 3. Transportation issues: It appeared that the bus was also being used for other transportation purposes, which raises serious concerns about passenger service and management. 4. Unnecessary delays: The bus arrived at Fatehpur approximately 40 minutes late compared to the scheduled time. 5. Major arrival delay: The scheduled arrival time in Gurugram was 5:30 am, but we finally reached around 7:30 am, a delay of approximately 2 hours. This is completely unacceptable. Passengers pay for a service expecting punctuality, comfort, and professional behaviour, but unfortunately, none of these expectations were met. I strongly discourage others from choosing this service. The management seriously needs to improve its transportation arrangements, staff behaviour, communication, and time management. Overall, a terrible experience. I would never recommend this service to anyone.