Navin Gohite
I booked a confirmed sleeper seat approximately 4 to 5 hours before the bus departure. However, when I boarded the bus, I found that other passengers were already occupying my reserved seat. Instead of providing me with the confirmed sleeper seat I had paid for, the staff offered me a regular seater, which was completely different from my booking. As a result, I had to travel the entire journey sitting upright and could not sleep at all, despite having paid for a sleeper seat. To make matters worse, the staff behavior was very unprofessional and disappointing. Instead of resolving the issue, the staff questioned me about why I had not called or informed them immediately after booking the ticket. I did not understand why I should have had to call the bus operator to confirm a seat that was already officially booked and confirmed through the booking platform. This was a very unpleasant experience. I paid for a confirmed sleeper seat but did not receive the service I paid for.