New Balaji Tours and Travels Bus Booking

Extremely disappointing and unhygienic travel experience! We boarded the bus from Bhigwan to Vashi, expecting a comfortable journey, but unfortunately, it turned out to be a terrible experience. The bus stopped at Pune Hinjewadi for almost 30 minutes without providing any proper reason. After making us wait, the staff shifted us to another bus, causing unnecessary inconvenience and frustration. To make matters worse, the second bus was extremely dirty, unhygienic and poorly maintained. There was also an unpleasant experience involving a beggar couple on the bus, which made the journey even more uncomfortable. The bus conditions were pathetic, and the entire journey was exhausting. There was no proper coordination, communication or concern for passengers' comfort. We paid for a proper travel service, not for such a horrible experience. Travelling is supposed to be fun, but this journey was nothing less than a nightmare! Highly disappointed. I would never recommend this travel service to anyone.

Please seat condition very poor.

Dirty seats and footrest, floor is also very dirty, sitting is very uncomfortable.

Poor. Flight is late.

Very Disappointing experience – Poor service and no proper communication I had a very disappointing experience with this bus service. The bus driver or manager did not call me before reaching my pickup location. I had to call them 3–4 times myself just to ask about the bus location. When I contacted them around 8:30 PM, I was told that the bus would reach my pickup point, Akluj Gandhi chowk, at around 9:30 PM. Accordingly, I reached Akluj Gandhi chowk at 9:30 PM and waited for the bus. However, instead of picking me up from my confirmed pickup location, they told me that the bus was already moving ahead because there was only one seat available at Akluj. They then instructed me to take another travels bus and travel to Malshiras petrol pump, where they would pick me up. This was extremely inconvenient. I had to walk to another travel pickup location with my luggage and wait there. After reaching the location and explaining the entire situation, they simply said, “Sorry sir, please sit.” There was no proper explanation, coordination, or customer support. To make the experience even worse, the bus/service did not provide the facilities I expected. There was no proper AC, no compartment/partition, no curtains and overall the bus was not maintained as expected. The entire journey was uncomfortable and far below the standard I expected after booking. The biggest issue was the complete lack of communication and coordination. If the bus was not going to pick me up from the confirmed location, they should have informed me well in advance instead of making me travel to another location at the last moment. Very disappointed with the service. I would not recommend booking this bus. Please improve your communication, pickup coordination, and basic passenger facilities.

Not bad but not also good. Okay, but bus price is more high.

Pickup point was changed. I had to walk 1 km with luggage and my 70 yrs old mother. Operator Dattatray was rude.

It was an on time pick up and drop, and it was a value of time and money.

Good experience.

Very nice.