New Deep Travels Bus Booking

Excellent.

Though my copassenger was really annoying. He woke me up quite a few times, but that was not the bus operator's fault. He started music on his phone. I was literally tired and needed some space peacefully. This bus was genuinely the best of all time since I had been travelling with it for years. I hoped next time I did not have any copassenger alongside.

Very nice.

Noise in the bus back seated.

Driver did not inform before coming. Did not stop the bus at the pick up location. I had to fetch the bus running after it for almost one kilometre.

Best service.

One of the worst bus travel experiences ever. Absolutely pathetic experience. The driver behavior was extremely rude, and the lack of customer support made the situation even worse. My scheduled pickup was at 7:00 AM from Park Street, Jaipur. I reached the pickup point at exactly 7:03 AM, just three minutes late, and saw the bus leaving. I immediately called the driver and requested him to wait for just a minute, explaining that I was right behind the bus and only needed time to pay the auto fare and load my luggage. Instead of showing even basic courtesy, the driver refused to wait and asked me to catch the bus at the next stop. I followed his instructions, but the same situation repeated at Chomu Puliya, Alka Cinema, and 14 No. Puliya. At every stop, I was requesting him to wait for a minute, yet he continued to behave rudely. To make matters worse, he eventually asked me to follow the bus in an auto on the highway until I could catch up with it. This was absolutely unacceptable and potentially dangerous. I fully acknowledged that I was three minutes late at the original pickup point. However, I was not asking the driver to wait for 15–20 minutes. I was literally right behind the bus, repeatedly communicating with him and trying to board. If he could not wait at the first stop, he was at least supposed to have honored his own instruction to meet me at the next stop instead of making me chase the bus from one location to another. The customer service experience was equally disappointing. I tried contacting them but the call was unreachable. When I contacted the Bikaner office, the person there had no information or solution and simply asked me to contact the company. Passengers deserved basic courtesy, clear communication, and reasonable assistance, not rude behavior, repeated inconvenience, and instructions to chase a moving bus on the highway. A three-minute delay did not justify such unprofessional treatment. The driver showed absolutely no willingness to help, and the company support system failed to assist when it mattered most. I strongly did not recommend the service. Extremely disappointing, frustrating, and unprofessional. The company needed to take responsibility for its drivers behavior and improve its customer support immediately.

All good but time issue so please.

Excellent.

All over okay, excellent.