MOHABBAT ALI
Very disappointing travel experience from Kolkata to Banshihari. My boarding point was Baguiati, but the bus arrived more than an hour late to pick me up. The luggage management was also extremely poor. Despite requesting the staff to place my luggage in the luggage compartment below, they refused and asked me to carry it upstairs. Since this was a double-decker sleeper bus, there was not enough space near my berth to keep my luggage comfortably. As a result, I had to keep my luggage beside me throughout the journey, which made the entire trip very uncomfortable. Moreover, I noticed that the staff were not properly managing passengers' luggage. Instead, they kept loading and unloading local goods and parcels at multiple locations during the journey, causing unnecessary delays. The bus stopped frequently to load and unload these goods, which significantly increased the travel time. Ultimately, I reached my destination much later than the scheduled arrival time. Overall, extremely poor time management, luggage handling, and passenger service. I would not recommend this bus service unless they seriously improved these issues.