om tamrakar
I was writing to share feedback regarding a recent journey booked through your platform during the festival season. While I understood that passenger volume was significantly higher during peak travel times, the bus was extremely overcrowded with unbooked passengers standing in the aisle. Despite paying extra or surge fares for a comfortable journey, the overcrowding made the travel experience very uncomfortable and inconvenient. As a regular customer, I kindly requested management to look into this issue and coordinate with the bus operators to ensure strict adherence to seating capacities, especially during peak seasons. Enforcing proper passenger management would help maintain safety and service quality for all ticket holders.
























