Madhuri
Extremely disappointing, unprofessional and unsafe bus service. My experience was absolutely horrible. This was not just poor service; it was a complete failure of responsibility, professionalism, and passenger safety. My wife was travelling alone from Hyderabad to Jabalpur, and this company turned what should have been a normal journey into a complete nightmare. Here is what happened: 1. Bus was 3 hours late: The bus arrived approximately 3 hours late, causing unnecessary stress and inconvenience. 2. Different bus provided: The bus provided was not even the bus that was originally booked. There was no proper communication or transparency regarding this change. 3. Dropped in Nagpur and transferred to another local bus: Instead of taking my wife directly to Jabalpur, they dropped her in Nagpur and transferred her to another bus, which was nothing more than a local bus. This is completely unacceptable. 4. Single sleeper booking completely ignored: She had booked a single sleeper berth, but despite paying for that facility, she was forced to share the same berth with three other passengers. What is the point of booking a single sleeper seat if the company cannot provide what it has promised. 5. Missed connecting journey and additional expenses: The scheduled journey was from 20:45 to 11:30 the next day. My wife had another bus from Jabalpur to Khajuraho at 3:35 PM on the same day. Due to delays and mismanagement, she missed that bus and had no option but to book another bus at night, causing additional financial loss, inconvenience, and mental stress. 6. not safe for women and girls travelling alone. This is the most serious concern. Based on this experience, I would never recommend to any girl or woman travelling alone. Leaving a female passenger in another city, transferring her between unknown buses, and forcing her to share a single sleeper berth with three other passengers is a serious safety concern. No woman should have to compromise her personal safety because of a travel company's negligence and irresponsible management. A company accepting bookings from female passengers must understand its responsibility towards their security. The biggest question is : who would have taken responsibility if something had happened to her. Does travels even understand the responsibility it carries when accepting bookings from passengers. This company has demonstrated a complete lack of concern for passenger comfort, time, money, and, most importantly, safety. Don't trust the bus timings, don't expect the facilities you paid for, and don't assume that the company will take responsibility for your safety. I strongly recommend avoiding this operator, especially for women travelling alone. A bus service that cannot ensure basic passenger safety or honor its confirmed bookings has no business treating passengers this way. Absolutely pathetic, irresponsible, unprofessional and potentially unsafe experience. One of the worst travel experiences ever. I expect the company to take responsibility, provide a proper explanation, and compensate us for the additional expenses caused by its negligence.