Pailao Basumatary
I was extremely disappointed with the service provided by the operator. The bus staff showed complete negligence towards passenger safety and responsibility. My designated drop-off location was Gohpur. However, the staff failed to drop me at the mentioned location because they were sleeping inside the bus cabin instead of attending to passengers. When I noticed that the bus had crossed my designated drop-off point by approximately 5 kilometres, I requested the driver to stop the bus. Unfortunately, your staff dropped me 5 kilometres away from my actual destination. The location where I was dropped was extremely unsafe, with a risk of theft, robbery and other potential dangers. Leaving a passenger alone at such an unsafe location was completely unacceptable and could have put my life at serious risk. I strongly condemned this irresponsible behavior and requested the management to take strict action against the concerned driver and bus staff. I also expected an explanation for this negligence and assurance that such incidents would not happen to other passengers in the future. Passenger safety should be your top priority, not something to be ignored.