PHOENIX TRAVELS Bus Booking

I have been waiting for 3 hours at boarding point. Bus condition was very bad as well as the front glass was broken and that was adjusted with cello tape. The journey was very bad.

Very poor service. The bus was scheduled to depart at 10 PM but arrived at the pickup location only at 1 AM. It was supposed to reach the destination by 6:30 AM, but we finally arrived at 12 PM, causing a delay of more than five hours. To make things worse, we were asked to change buses in the middle of the journey. We had paid for a sleeper bus but had to travel in a seater bus for part of the journey. This was an extremely uncomfortable and frustrating experience. The service was completely unacceptable.

Bus was at 9:30 pm. Bus had some technical issue, so they asked me to come to a different boarding point. After reaching there, I waited almost 2 hours to get inside the bus. The front mirror of the bus was broken, and they replaced that mirror and stuck it using some tape. The driving was very slow, and at 11:30 pm I got inside the bus and reached Thrissur at 2 pm the next day. In between, they shifted us to a different bus. I booked a sleeper bus, and half of the journey was in a sleeper and the next half in a seater bus. Very disappointed.

Terrible vehicle, will note suggest.

Bus got delayed by 2 hours and it was not comfortable to travel because of poor infrastructure.

Bus got delayed by 2 hours, infrastructure was very poor, I booked sleeper because I wanted to sleep since I was boarded directly from work but after Avinashi bus got shifted to seater bus. Overall it was a worst experience. I won't recommend anyone this travels.

Do not book this bus just for the sake of low price. You tend to complete a 7-hour journey in 16 hours. Never ever book this.

Bus was not on time at boarding point and my dropping time was 6.40am. Till 8.30am they were not able to reach the dropping destination as well as bus condition was too bad.

One of the worst travel experiences I had was yesterday. I would strongly advise passengers to think twice before booking with this operator. Initially, I was asked to report at Silk Board, although my actual boarding point was Madiwala. Later, I was informed that there was an issue with the bus front windshield and that it would take only 10 to 15 minutes to fix. Accordingly, I was asked to reach the boarding point by 9:30 PM. I arrived at 9:30 PM, only to find several other passengers waiting outside Bommanahalli Metro Station. There was not even a proper seating arrangement for passengers, and everyone was left standing on the roadside. We were repeatedly assured that the issue would be resolved within another 10 to 15 minutes. However, we ended up waiting for nearly 1.5 to 2 hours without receiving any reliable update. Despite repeatedly calling the driver, we were not given any clear or accurate information. What made the situation even worse was that we could visibly see that the bus was severely damaged. This naturally raised serious concerns about the safety of travelling in that vehicle. Considering the uncertainty and potential safety risks, I requested a full refund so that I could make alternative travel arrangements. Unfortunately, there was absolutely no consideration for the passengers time, inconvenience, or urgency. The entire experience reflected an extremely unprofessional, irresponsible, and disrespectful attitude. I was eventually left with no choice but to contact customer care and go through multiple conversations to seek a full refund. To make matters worse, the travel operator later stopped responding to my calls. Since I had an emergency and needed to reach home, I had to arrange and book another bus at the last minute. A travel company was responsible not just for transporting passengers but also for ensuring their safety, communicating honestly, and respecting their time. They failed on every single front. I strongly discourage anyone from booking with them. I also urge them to investigate this operator and reconsider listing such services on a reputed booking platform. Passengers should not have to go through such a stressful, unsafe, and miserable experience after paying for a service. Absolutely disappointing and unacceptable.

They didn't boarded me.