A nightmare journey. Extremely poor maintenance, hygiene and time management.
One of the worst bus travel experiences I’ve had. The condition of the bus was pathetic, and the service was equally disappointing.
Poor maintenance: AC vents were broken, exposed and covered in thick layers of dust. The AC filters were blowing dirt into the cabin, suggesting they hadn’t been cleaned or replaced for a long time.
Terrible hygiene: Bedsheets and blankets were stinking, making the journey extremely uncomfortable.
Unnecessary delays: The bus made three stops during the journey, including one just 59 km before Indore. On two occasions, the conductor promised a 10-minute break, but each lasted 25–30 minutes. There was also an unnecessary 30–35-minute halt at Sion.
Unhygienic food stop: The bus stopped at a filthy, poorly maintained restaurant near a petrol pump around Vashind, on the outskirts of Mumbai. The hygiene and service were unacceptable.
Poor punctuality: The scheduled arrival was 10:15 am, but the bus reached at 10:46 am. Despite multiple unnecessary halts, there was no apparent effort to manage time efficiently.
Disrespectful baggage handling: The staff wrote passengers’ names and seat numbers directly on their bags, leaving visible marks and making my bag dirty. This is completely unacceptable. Baggage tags exist for a reason.
Overall verdict: Extremely disappointing.
Broken AC vents, filthy filters, smelly bedding, unnecessary stops, unhygienic restaurants and careless baggage handling reflect extremely poor service standards.
Passengers pay for comfort, cleanliness, safety and punctuality, not excuses and inconvenience.
Absolutely no value for money or respect for passengers’ time. I would strongly discourage anyone from booking until the operator seriously improves its maintenance, hygiene and service standards.
Bus was really messed, bus arrived late, then there was AC issues which got solved in Sion. After that at 6 am bus got stuck 45 minutes before Dhule. There was no mechanic around 10am. I raised a concern for refund. It’s not safe travelling buses like this.
Delay, no connecting arrangement, poor management.
Extremely Disappointing and Unprofessional Service – Avoid This Bus. I had a very disappointing and frustrating experience traveling. Normally, the fare for this route is around ₹XXXX–₹XXXX, but due to the Diwali rush, I had to pay approximately ₹XXXX for this journey. Despite charging such an exorbitant fare, the service was absolutely unacceptable. First, the AC was not working properly and was blowing hot air instead of providing cooling. To make matters worse, the bus broke down between Dhule and Malegaon, leaving passengers stranded in the middle of nowhere. There were several families traveling with young children, and everyone was facing serious inconvenience and discomfort. The most frustrating part was that no one from the bus operator or management was answering calls. I also contacted customer support, but the only solution suggested was to travel by an alternative bus. This was not the level of support or service I expected after paying such a high fare. Charging ₹3,000 during the festive season did not give an operator the right to compromise on basic facilities, passenger safety, and customer service. I strongly recommend avoiding this service until they improve their service and take responsibility for their passengers. I expected a proper explanation, accountability, and appropriate compensation for this terrible experience.
To Indore they dropped me in another bus which is not connected to the same. And I just paid fare for Ujjain. How rude. Again so unmanaged without mentioning to me that I have to pay extra for going to Ujjain from another bus. This is what facilities you give to your passenger. I will never recommend this to my fellows.
Rest stop literally a better stop was 1 km ahead but driver stopped at some filthy place unhygienic
Very good service polite staff.
Very good service.
One of the most disappointing journeys of my life. I boarded this bus yesterday evening at 8:30 pm, and I am still on the bus. I have only just reached Julwania, and I have not even reached my destination yet. This has been an extremely frustrating and exhausting experience. Honestly, based on my experience, I would give this bus service zero stars. Such poor service and such an unreasonable delay are completely unacceptable.
