RUCHIRA CHAVDA
Worst experience feedback, overall rating 1 star, worst experience, detailed feedback, our recent trip was a nightmare from start to finish. Every single aspect of the service was completely unacceptable. Driving, the driving was reckless, unsafe, and made the entire journey stressful. Punctuality, the service completely lacked punctuality, causing major delays. The bus broke down two times at midnight on a remote road. All passengers pushed the bus to start it back. The bus went off road one time. Cleanliness and toilet cleanliness, both the vehicle and the toilets were utterly filthy, unhygienic, and poorly maintained. The seats were very dirty, stinking badly. The inside toilet was not working. We had booked looking that the toilet was available in the bus. Rest stop hygiene, the rest stops chosen were extremely dirty and unpleasant. The toilets were very dirty, felt like vomiting. Staff behavior, the staff behavior was unprofessional, rude, and unhelpful. When all asked questions about when we would reach, they replied back so rudely that they were taking us for a free ride. It was very bad service and completely unacceptable. All staff were always eating tobacco and smoking. AC and seat and sleep comfort, the AC was not working properly, and the seat and sleep comfort was non existent, making the journey physically exhausting. The bus engine was hot due to a short circuit. AC was not working. Also the mobile charging was not working, later only one could work. All our mobile phones were discharged completely. All passengers requested a number of times, but there was no effect on the staff. The AC duct was broken and the mobile charging point was also broken.
























