Sam Tourist and Logistics Bus Booking

Bus cleanliness could have been better. Pillow is very bad.

I thought I was booked an AC bus. But when I reached the boarding point, it looked like a mini bus. Totally disappointed.

Bus was like an omni van, while booking there was no picture of the bus. Please feature only buses with all details and picture verification.

They did not go to the drop point. Meanwhile, they dropped out without information.

Wrost bus.

The experience travelling from this bus was horrible, they turned down the AC in the morning, it was hot and even after asking they didn't turn it up. They don't announce when there is a rest stop and when people get out late the staff behaviour was very bad.

Hi team, I was really sorry to share this feedback, but I believed it was important to bring these issues to your attention. I was not sure how many other passengers were facing similar experiences, but I requested you to take this seriously. First, please ensured that drivers communicated properly and respectfully with passengers. If there was any delay or issue during the journey, passengers deserved to know the actual reason instead of receiving misleading or incorrect updates. There was also no live tracking available, which made the situation even more difficult. I wanted you to understand my situation. I was a woman traveling from my hometown, which was more than an hour away, and we were waiting with my parents late at night. If we had been informed in advance that the bus would be delayed by two hours, we could have planned accordingly instead of waiting unnecessarily. On top of that, the driver's behavior was very rude. He was not willing to listen to what we were saying or communicate properly. Honestly, yesterday's travel experience was quite horrible. I also wanted to share this from a personal perspective. I was a driver's daughter, and my father was also a driver. I understood the challenges drivers faced, and I genuinely respected their profession. But being a driver also came with the responsibility of treating passengers with patience and respect. Please looked into this matter, addressed the driver's behavior, and ensured proper communication and live tracking for passengers. If drivers were unable to handle passengers respectfully, appropriate action should be taken. I hoped you understood the inconvenience caused and took the necessary steps to ensure other passengers did not have to go through a similar experience. Thank you for your understanding

One of the worst experiences. I missed checking the reviews earlier. They changed the bus and seats. Bus pickup at Karur at 11 pm but the bus left Madurai at 10.45 pm. Not at all concerned about the travellers who had to wait for 3 to 4 hours at the bus stop. The delay was also not communicated by the travellers. Only when we called did they tell us.

Very tough route to drive. Driver and staff managed us and dropped the passengers safely. Timings should have been managed properly. At least 45 minutes should have been saved. Overall safe journey. Kudos to driver.

Bus cleanliness to be improved.