Samanta Travels Bus Booking

Seat is small. Otherwise all good.

Bus was very slow.

Nice bus.

The seats were very comfortable. They offered us packaged bottled water. The bus was extremely clean and hygienic.

Excellent.

Very good maintains time well.

Cancelled the bus at the very last moment and they didn't inform us anything. Just 1-1.5 hours before boarding the bus, when we called the bus operator to validate whether the bus would start at the scheduled time, the bus operator told us that they wouldn't be able to provide the bus and asked us to cancel this bus and book any other bus from Esplanade. We really felt helpless and we had 2 senior citizens with us. After several requests, the bus operator of Samantha Travels asked us to board the bus where we had a more terrible experience. We reserved our 4 bus tickets beforehand from Kolkata (Esplanade) to Digha, but the driver and conductor of Santosh Bus Service kept boarding unreserved passengers, resulting in the bus becoming extremely crowded. It became so uncomfortable that we were not able to sit properly and felt highly suffocated. The 2 senior citizens who were with us fell sick as well. The bus became completely an unreserved public bus and we had to face this situation despite booking our 4 tickets much earlier. Hence, we request you to do the needful and process the refund as we had to face a lot of hassle despite having 4 reserved tickets.

There was no proper information about the departure location, no response from the number provided on the ticket despite umpteen attempts. Collected their number through another agency. After waiting till 1.30 pm, I was told about cancellation of bus and took another bus, after waiting with wife and bags nearly one and a half hours on the roadside.

Push & Back not working properly.

Awesome.