Sana Travels Bus Booking

AC adjuster not working, not properly clean.

Bus was very late and delayed by more than an hour. The driver did not pick up at Jagtap Dairy stop. He passed by and asked to come down at Lokmangal Shivajinagar. By the time we reached Shivajinagar from behind, he went further to Yerawada and asked to come down there. Finally, we could catch the bus at Yerawada. Extra expenditure of XXXX was incurred for rickshaws. Live tracking was stopped before reaching Aurangabad. Driver was not picking up the call every time. The trip ended 2 kms away from the last stop of DMart. Staff asked to get down and reach by a prepaid rickshaw, which was a scary experience.

Very worst experience.

Very worst experience.

Not provided the bus, it was clubbed with another bus. Actual time at boarding points was 18:45. Bus reached at 21:00. Arrival time was 07:00, but still traveling in the bus at 11:00. Maybe reached by 13:00. It was not going to the drop point. I suffered a lot. Do not book the ticket for such travel. They offered more fare, so changed the bus. Not responding.

9.52 am still we are on bus.

I am writing this genuine review to warn other travelers about the severe discomfort and unacceptable staff behavior on this bus. I will never book a journey with this operator again. • Hostile & Aggressive Staff: The crew's behavior was completely unprofessional. I had to ask them four separate times to help me with a problem. Each time, they brushed me off with excuses, claiming they were busy with unboarding or would fix it at the next stop. By the third and fourth time, they actually started shouting at me in a loud, aggressive voice. They intimidated me so much that I couldn't even ask again. • Broken AC & No Blankets: The AC vent cap right above my seat was broken, blowing freezing air directly onto me for the entire journey. When I asked for a blanket to protect myself from the cold, the staff flatly refused and said none were available. They made absolutely no effort to cover the broken vent. • Missing Features: The promised live tracking feature was not available at all, which is a major safety concern when traveling. Avoiding passengers, making excuses, and yelling at customers who are in discomfort is completely unacceptable. Avoid this bus service at all costs.

This was totally found, operator did not receive a call and bus location was not provided. Even after we waited so long, they did not respond. No refund now.

The trip was absolutely pathetic. We were travelling to Sangli, but Travels initially asked us to board a bus going to Kolhapur. Midway through the journey, we were instructed to switch to another bus heading to Sangli, which had no vacant seats. Despite paying the full fare, we were forced to sit in the cabin. This was an extremely disappointing and unacceptable experience. I would never recommend to anyone.

Your driver is not good. Conductor is not good. Overall, your travellers are not good.