SANTOSH BUS SERVICE Bus Booking

Slightly delayed.

Condition inside the bus is not good.

1 stars.

There was bad odor inside the bus, and the bus took passengers from everywhere and reached late.

I am extremely disappointed and dissatisfied with the bus service booked through service provider. This has been one of the worst travel experiences I have ever had. The bus displayed in the service provider app at the time of booking and the actual bus that arrived were completely different. The pictures shown on the app created an expectation of a decent and comfortable bus, but what arrived was an extremely old bus, seemingly from the 1980s. The actual condition, appearance and overall quality of the bus were nowhere close to what was advertised. I genuinely want to ask service provider: Why are passengers being misled by displaying pictures of a completely different bus? If the actual bus was so different from the one shown in the app, why are these misleading pictures being used to attract customers? The experience became even worse during the journey: 1. Misleading Bus Images: The actual bus was completely different from the pictures displayed on the service provied==erapplication. 2. Extremely Poor Bus Condition: The bus was very old and nowhere near the standard of the vehicle advertised during booking. 3. Frequent Unnecessary Stops: The bus kept stopping every 5–10 minutes to pick up or drop off passengers, causing considerable inconvenience and frustration. 4. Excessive Delay: The bus was more than 1.5 hours late, completely disrupting my travel schedule. 5. Poor travel experience: Instead of having a comfortable and peaceful journey, I had to deal with continuous interruptions, delays and an extremely disappointing travel experience. When passengers book a bus through a reputed platform like service provider, they trust the information, pictures and facilities displayed on the application. We pay for a service based on those representations and expect to receive what we have actually booked. Is this the level of service service provider wants to provide to its customers? I request the customer support and concerned management team to look into this matter seriously. Please investigate why a completely different bus was provided, why the journey was delayed by more than 1.5 hours, and why the bus was allowed to operate in such a manner. I also request appropriate compensation or a refund for this extremely disappointing experience. Customers should not have to pay for a service that is completely different from what was promised. I am not at all happy with this experience. I hope service provider does not simply send a standard apology but takes genuine action against such misleading practices and ensures that other passengers do not face the same situation. Please take this complaint seriously and provide a proper resolution.

Already complain raise.

All ok.

very poor quality seat, seat is not recline.

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