SHAGUN CARGO & TRAVELS Bus Booking

Pathetic service! Bus is full of unauthorized passengers even after booking. Price of the ticket is much higher compared to the comfort and seems like sitting in iron box.

But Wi-Fi services not available.

Departure time reschedule is disappointing. No bedsheet and blanket. No cleaning. Rest restaurant is also very dirty. Washroom not cleaned. Also, food arrangement without cleanliness. Safety issues. Male passenger sitting near my seat is very disturbing.

I wrote to express my deep dissatisfaction with the extremely poor service I had received regarding my recent bus booking. My confirmed ticket was cancelled by the bus operator because the seat was suddenly unavailable. This was completely unacceptable and represented a major failure in coordination. Following the cancellation, I repeatedly attempted to contact the team, but received no response for a long time. When I finally managed to connect with a representative, I was explicitly assured that a full refund would be processed immediately. Unfortunately, the refund had still not reflected in my account. The lack of accountability and poor communication had caused me immense inconvenience. I requested them to look into this matter urgently and credit my full refund without any further delay

The condition was not good at all. Very poor staff service. The drop point mentioned and the actual drop point differ a lot. The condition was so bad that the bus was late and our seats were doubly booked. When we asked for seat replacement, they refused to do that. Also, the bus was so overbooked that people were sleeping on the floors. A very important advice: never book this bus.

Very bad experience. The seats were too bad and uncomfortable. Please, anyone, don't book. You’ll regret.

Over all good experience.

Nice job.

Late bus.

Not good.