Vimla devi
09 Nov, 2026
The bus departed without picking me up from my designated boarding point, even though I was present there on time. Afterwards, I contacted the care team and explained the entire situation. The staff spoke with the bus staff, who stated that the bus had already departed. However, I would like to clarify that I was present at the designated boarding point on time, but the bus staff left without picking me up. The staff then advised me to arrange alternative transportation on my own. They also initiated the refund process for my original booking.