Shanti Deluxe Bus Booking

the experience was horrible, the bus was not clean at all and it reached very late,i had to leave mid way and book a taxi to reach the station.

Cleanliness.

Charging point not working.

Very good.

There were a lot of cockroaches I couldn't sleep all night in the sleeper seat.

Good.

Bus was 90 minutes late.

Seats and window covers were too dirty. My hoodie became brown from white everywhere it got contacted by, and seats were not reclining. I couldn't sit comfortably. AC was also just blowing normal air.

Conductor should speak politely rather than in a harsh voice to the passengers at their drop point.

Subject: Serious complaint against staff, extremely poor service, overloading and unprofessional conduct. This was, without a doubt, one of the worst travel experiences I had ever had. The driver and conductor of the bus demonstrated an unacceptable level of unprofessionalism and complete disregard for passenger comfort and convenience. Throughout the journey, they repeatedly stopped the bus to pick up additional passengers, turning what should have been a normal journey from Ranchi to Bokaro into an exhausting journey of more than 3 hours. What made the matter even more serious was that despite all the seats being occupied, the driver and conductor continued carrying passengers beyond the permitted capacity. This resulted in severe overcrowding, discomfort and rendered the AC practically useless. Such irresponsible practices were not only a reflection of extremely poor customer service but also raised serious concerns about passenger safety and compliance with transport regulations. Passengers paid for a comfortable, safe and timely journey, not to be subjected to unnecessary delays, overcrowding and the personal convenience of the bus staff. I strongly condemned this kind of mismanagement and demanded the following: 1. Immediate investigation into the conduct of the driver and conductor. 2. Strict action against the staff responsible for overloading and unnecessary stoppages. 3. An explanation for the excessive journey time and failure to maintain basic service standards. 4. Appropriate action to ensure that such incidents were not repeated. Please do not treat this complaint as routine feedback. It was a serious complaint regarding negligence, irresponsible management and complete disregard for passengers' rights and safety. If passengers were paying for a service, they deserved the service promised to them. The bus operator had to take accountability rather than allowing its staff to operate in such a careless and unprofessional manner. I expected a formal response and appropriate action from the concerned management.