SHIV SHANKAR TRAVELS Bus Booking

4 stars.

The number was switched off. They sent a different bus. 45 mins late pick up.

I don't understand the need to keep all side lights (tube lights) on throughout the whole night. Even after reminding one of the bus staff, he said that these lights can't be switched off because they are the parking lights and can't be switched off by us. All side lights on throughout the whole journey were quite embarrassing and uncomfortable for me to sleep in such heavy lights. Yesterday, I travelled on a different agency's traveller bus and found not a single outside light was on at night. If it was a mandatory guideline of the government, then why was yesterday's other agency's bus driver not keeping any outside light on at night.

No pickup location.

1 star – poor service. Excessive local passengers made the bus overcrowded, making it impossible to sleep. Very disappointing experience.

Disgusting.

Our bus was from Reengus to Jaisalmer, scheduled for 7:55 PM. We reached the boarding point on time and called the operator to confirm the bus location. They told us that the bus would arrive by 8:15 PM and asked us to wait. At around 8:10 PM, we called the same number again, but the number was busy. We tried several times and, by around 8:20 PM, contacted customer care. They provided us with another contact number. When we called that number, we were told that the bus had already left the boarding point but was not very far away, and that we should take an auto to reach it. We had to travel around 500 meters by auto to catch the bus, and finally boarded it at around 8:30 PM. The most frustrating part was that the first contact number was continuously busy for around 20–25 minutes. We later found out that the person was simply talking to someone else on the phone while passengers were waiting for important information about the bus. There is also another issue: the bus is listed on under the name, while the actual bus/operator appears to be his can be confusing for passengers and should be clearly explained on the booking platform. Overall, the experience was poorly managed. A delay can happen, but passengers should be informed honestly and on time. Better communication and accurate operator details would make a big difference.

The worst experience ever. Charging of bus at Pokaran ruined the overall experience and led me to sit on a seat after paying for a sleeper.

Bad experience.

There wasn't any rest stop for 12 hour journey. They changed bus at Pokaran (that they do every time) and no seat was allotted. We were sitting on other passengers' seats. It was a terrible experience. Like, what do you mean by changing bus midway without any reason and not giving seats.