Shree Chintamani Tourism Bus Booking

The vehicle was in very poor condition. We reached home very late, and the vehicle was extremely slow. The overall travel experience was very disappointing.

Bus number is total different, the bus showed in pictures is totally different. Bus reached at boarding point 2.30 hrs late. Total traveling time was 19 hours.

It's my humble request to everyone before booking ticket, kindly think 100 times, because bus maximum speed is 40 kmph. I am still in bus and will reach at Paratwada approx 3 pm, while time is given 9.30 am. Worst service.

Subject: Formal Complaint Against Bus Operator for Severe Delay, Misconduct, Death Threats, Misrepresentation and Poor Bus Conditions – Request for Immediate Action Dear customer support Team, I am writing to formally lodge a serious complaint regarding my recent bus journey from Pune to Telangana, booked through the platform. My overall travel experience was extremely distressing, frightening and unacceptable. The negligence of the bus operator, unprofessional behaviour of the staff and, most importantly, threats to my personal safety made this journey a traumatic experience. I would like to bring the following incidents to your attention: 1. Excessive Delay and Failure to Maintain Boarding Schedule As per my booking confirmation, the scheduled boarding time was 9:30 PM. However, the bus arrived at approximately 11:00 PM, causing a delay of around 1.5 hours. I had already reached the boarding point before the scheduled time. When I contacted the bus operator to enquire about the bus location, I was repeatedly given excuses such as traffic and other reasons. Despite my repeated requests to arrange an alternative pickup point, the operator failed to provide any assistance. I continuously tried contacting them, but my calls were ignored. 2. Additional Financial Loss Due to Operator’s Negligence Due to the operator’s failure to coordinate and provide proper pickup assistance, I was forced to arrange my own transportation to catch the bus. I had to request a lift and subsequently hire local transport, paying approximately ₹100–₹200 for just 2–3 kilometers. This additional expense and inconvenience were entirely caused by the operator’s failure to provide timely information and assistance. 3. Extremely Rude Behaviour and Death Threats by Bus Staff This is the most serious and disturbing part of my complaint. When I questioned the staff about their lack of punctuality and irresponsible service, instead of addressing my concerns professionally, they started behaving aggressively and speaking rudely. They told me that I could do whatever I wanted and that nobody would take action against them. They even challenged me to complain wherever I wanted. The situation became even more frightening when a staff member threatened me in front of other passengers. These statements were clearly intimidating and made me genuinely fear for my personal safety during the journey. I had to raise my voice, and other passengers eventually intervened and tried to calm the situation. No passenger should ever have to face threats, intimidation or abusive behaviour from bus staff simply for questioning poor service. 4. Mismatch Between the Bus Advertised and the Actual Bus Provided At the time of booking, the bus displayed on the platform was different from the vehicle provided. The bus number displayed online was 3535, whereas the actual bus provided was 9191. The actual bus was significantly older and appeared to be in a much poorer condition than the bus represented at the time of booking. This raises serious concerns about transparency and the accuracy of the information displayed on the platform. 5. Unhygienic Sleeping Berth and Poor Bus Conditions The sleeping berth provided was unhygienic and not maintained to an acceptable standard. The actual condition of the bus was completely different from what was represented during the booking process. 6. Extremely Long Delay in Reaching the Destination As per the booking details, the scheduled arrival time at my destination was 8:00 AM. However, I was actually dropped at approximately 2:00 PM, resulting in an excessive delay of around six hours. Furthermore, passengers were repeatedly transferred from one bus to another throughout the journey. This continuous changing of buses caused considerable inconvenience, confusion and discomfort. The entire journey was poorly managed and lacked basic passenger service standards. My Expectations and Requested Action: Considering the seriousness of these incidents, I request to: 1. Register this matter as a formal passenger safety and service deficiency complaint. 2. Conduct a detailed investigation into the death threats and misconduct by the bus staff. 3. Identify the staff members responsible and take strict action against them. 4. Investigate why the bus number and actual vehicle differed from the details displayed during booking. 5. Investigate the excessive delay, poor hygiene and repeated transfer of passengers between buses. 6. Provide an appropriate refund or compensation for the distress, additional transportation expenses and extremely poor service. 7. Review the operator’s conduct and take appropriate action to prevent other passengers from facing similar situations. I paid a significant amount for this ticket, particularly because of the Diwali festive season. However, the service provided was nowhere near the standard promised at the time of booking. I want to make it absolutely clear that this complaint is not merely about a delayed bus or an uncomfortable journey. It was about passenger safety, dignity and the responsibility of a transport operator towards its customers. I expect to take this complaint seriously, investigate the matter and provide me with a written response explaining the action taken. Please do not treat this as ordinary customer feedback. This is a serious complaint involving threats to a passenger’s personal safety. I look forward to your prompt response and appropriate resolution. 

The bus service was extremely disappointing. The staff was very rude and unprofessional. The overall experience was terrible, and I would not recommend this bus service to anyone.

The bus was very slow.

There was so much crowd and still not reached at my dropping time.

Too late for pickup and drop.

Very bad. The seats are wet.

Very late drop travels very slow driving.