Aakash
Bus was late, it was supposed to be at Adalaj at 9:05 PM and I reached 10 minutes before, then I waited till 9:15 PM and called the driver, who said the bus was late by 2 to 3 hours because of traffic jam. But it was the driver responsibility to call passengers in case of delay. Also, there was no GPS tracking available for this bus. Due to this issue, I had to wait at the bus stand for 2.5 hours. When I entered the bus, the corridor was full of luggage and a few other passengers were sleeping on the bus floor. It was very difficult to walk in the bus. Hygiene maintenance was poor as well, with different foul smells and seats in poor condition. Another issue was the bus stopped many times on the route to pick parcels and put them in the corridor instead of the luggage box. Finally, I reached Jodhpur 4.5 hours late. Other passengers were also complaining about frequent stops and parcel pickups. Overall, it was a very bad experience. The bus fare was double the normal days, fare was not a big concern as it was festival season, but with this much fare, we expected good travel, which was not at all. Please checked this issue on priority and contacted bus owners. Otherwise, delist these types of buses from the service. Because of these issues, I was losing trust in the service. Thanks.