Singh Bus Service Bus Booking

The bus was terrible. It was very unhygienic. The driver was very rash and interfering. I kept feeling that someone was jumping.

Extremely worst experience with the bus service, misleading passengers and failing to provide the booked service. Major issues included booking this bus service, where passengers were shifted to another travel service without prior information or consent. Pickup location changed from Wakad to Sangamwadi, Pune, on the day of travel. Bus amenities advertised during booking were completely missing. Extremely dirty and poorly maintained bus. There was no washroom, bedsheets, blankets, or reading lights. Rude and unprofessional behavior by the bus operator. Overpriced food stops and inadequate washroom facilities. Booked drop location was Varanasi, Ashapur, but passengers were dropped at Prayagraj instead. There was no proper arrangement to reach the actual booked destination, and I had to go by government bus. Detailed experience, I booked a Pune to Varanasi, Ashapur ticket. On the day of travel, I suddenly received a message changing the pickup location from Wakad to Sangamwadi, Pune, at 5 PM. To make matters worse, without any prior information or consent, all passengers who had booked the service were shifted to a completely different operator. We were put on a bus travelling towards Ayodhya, not the bus service we had originally booked. The bus condition was terrible, and almost all the amenities advertised during booking were missing. When passengers raised concerns, the staff rudely responded that anyone who did not want to travel could take a refund and leave, as they had plenty of other passengers. This was extremely unprofessional and put passengers in a helpless situation, leaving us with no practical option but to board. The journey was equally miserable. The seats were dirty, there were no bedsheets, blankets, reading lights, or washroom facilities. The bus stopped at inconvenient locations where even basic food items were ridiculously overpriced, such as XXXX rupees for two samosas or one vada. Even decent washroom facilities were unavailable at these stops. The worst part was that the operator refused to drop us at our actual booked destination, Varanasi, Ashapur. Since the bus was going towards Ayodhya, passengers were dropped at Prayagraj at night. We were asked to arrange our own transportation or wait until the next morning for further travel to Varanasi. This was absolutely unacceptable. Passengers booked and paid for a specific operator, bus, pickup point, and destination. They could not be transferred to another operator without consent and then abandoned in a different city instead of being dropped at the confirmed destination. I demanded a 100 percent refund of the ticket fare, due to this service failure, and strict action against the operators. Management should also take responsibility for allowing such misleading and unacceptable service delivery. My sincere advice was to avoid this bus service. Do not trust the amenities, pickup points, or drop locations mentioned at the time of booking. One of the worst travel experiences I have ever had.

Everything was bad. The bus departs before time, at 5.00 pm. There is no charging point. The rest stop is very poor. My booking was till Gorakhpur but the bus was coming till Ayodhya, after that UPSRTC government bus. Do I pay for this? Very poor, too many difficulties.

It was an extremely disappointing and inconvenient journey from Varanasi to Kolkata, and this was one of the worst bus journeys I had ever experienced. First, the condition of the bus was extremely poor. The seats were uncomfortable, poorly maintained, and the seat allotted to me was actually broken. Moreover, the seats were covered in an excessive amount of dust, making the journey even more unpleasant. Second, it appeared that the bus was primarily being operated as a cargo transport vehicle rather than a passenger bus. Almost all the seats at the rear had been removed to accommodate cargo, which raised serious questions about the actual purpose and standard of the service. The biggest issue, however, was the horrible delay in reaching the destination. According to the booking schedule, the bus was supposed to depart from Varanasi at 10 PM and reach Kolkata by 11 45 AM the following day. However, we actually reached Kolkata at around 6 PM, resulting in a delay of more than six hours. The primary reason was that the bus kept stopping at multiple locations to deliver the cargo it was carrying. Each stoppage lasted approximately 40 to 50 minutes. This made the entire journey unnecessarily long, exhausting, and extremely inconvenient for passengers. The behavior of the staff was also very poor and far from professional. Furthermore, the designated drop off point was mentioned as Dunlop, Kolkata, but instead, passengers were dropped at a remote location somewhere between Dakshineswar and Dunlop, causing additional inconvenience. To make matters worse, the driver condition was extremely concerning. He appeared to be intoxicated and was seemingly under the influence of alcohol or another substance while driving. The bus also made unnecessary stops at isolated locations for the driver to take personal breaks. Overall, this was an extremely frustrating and exhausting experience. Poor bus conditions, unprofessional staff, excessive cargo transportation, unnecessary stoppages, a delay of more than six hours, and serious concerns regarding the driver condition made this journey completely unacceptable. I would strongly advise fellow passengers to reconsider booking this service. Passengers paid for transportation, not for a cargo delivery service disguised as a passenger bus.

It was an extremely disappointing experience and the worst bus service ever. I traveled from Pune to Varanasi, paying XXXX for this journey, but the service I received was nowhere near worth even XXXX. First of all, the amenities advertised during booking were completely misleading. There was no charging point, no reading light, and none of the promised facilities. The bus was extremely dirty and poorly maintained. There was absolutely no proper stoppage schedule, and the driver would stop the bus anywhere and at any time, causing unnecessary inconvenience. But the worst part was the route management. Despite booking a direct journey from Pune to Varanasi, they only dropped me at Prayagraj. From there, they put me in an auto and took me to a bus stand, where I was transferred to an extremely poor condition government bus. I had to continue the remaining journey in an overcrowded bus, which was completely unacceptable. Charging XXXX for such bad service was nothing short of exploitation. The bus condition, cleanliness, amenities, route management, and overall passenger experience were terrible. I paid for a comfortable Pune to Varanasi journey, not to be transferred between vehicles and left struggling in overcrowded public transport. It was highly disappointing. I would strongly advise others to think twice before booking with this operator, and it was definitely not recommended.

The bus was fully filled with goods more than passengers.

2 hours late.

Very bad and we are stuck in Prayagraj.

He did not drop at my dropping point.

Best service.