Uthra C
I had a very disappointing and uncomfortable journey from Trichy. The overall service was extremely poor and absolutely not worth the XXXX ticket fare. First, driver responsibility, the driver did not answer calls and failed to arrive at the pickup point punctually. Second, berth comfort, the berth was uncomfortable and not worth the amount charged. Third, safety concerns, the bus windows and doors opened unexpectedly while the bus was moving, which was frightening and raised serious safety concerns. Fourth, privacy, the berth curtains and screens did not close properly, so there was no proper privacy. Fifth, passenger verification, there was no proper verification of passengers during pickup or at drop-off. Sixth, drop-off management, the staff failed to communicate the correct dropping point clearly. Due to another passenger's drop-off, I was dropped far away from my actual destination and missed my designated drop-off point. The entire experience reflected poor coordination, irresponsible management, and a lack of concern for passenger safety and comfort. Charging XXXX for this kind of service was completely unacceptable. I strongly requested the management to improve punctuality, safety, passenger verification, privacy, and drop-off coordination. I would not recommend this service based on my experience.