SLNS Travels Bus Booking

Not perfect time.

Good timing.

I booked a bus ticket from Hyderabad to Giddalur. At the time of booking, Giddalur was clearly displayed as my drop-off point, and I selected it based on the location provided. However, after reaching Giddalur, the bus operator dropped us at the RTC bus stand instead of our actual booked drop-off point. Our actual drop-off location was more than 1.5 km away. The most disappointing part was that elderly passengers were also travelling with us, and they were forced to walk more than 1.5 km to reach their intended destination. How could a bus operator drop passengers at a different location without making proper arrangements to reach their confirmed drop-off point. Passengers trusted and booked tickets based on the locations displayed. We should not have to face such difficulties after paying for the service. If the bus could not drop passengers at the selected location, why was that location displayed as an available drop-off point during booking. I strongly requested to investigate why the operator dropped passengers at a different location from the confirmed drop-off point, take appropriate action against the bus operator, explain why the actual drop-off location was not communicated before booking or boarding, and provide appropriate compensation for the inconvenience caused. This was particularly concerning because elderly passengers were also affected. Please do not treat this as a normal service inconvenience. It was a failure to provide the service promised during booking. I expected a proper investigation and a satisfactory resolution.

Timing okay.

Good.

Good.

Live tracking is a must, very frequent traveler good service so far.

Driving is high speed and bad cutting.

The driver did not inform me properly about the pickup location at Umarul, which led to confusion. When I asked for clarification, the driver responded rudely and told me to take another bus without giving me the driver contact. I had to call the office myself to get another driver number, which was inconvenient. This situation reflected poor communication and unprofessional behavior. I recommended that your team ensured drivers were trained to communicate clearly with passengers, provided alternate arrangements when necessary, and treated passengers respectfully. I hoped this feedback helped improve your service quality.

Good.