SMS Tours and Travels Bus Booking

Good time.

Sleeper is not comfortable in running bus.

I need a reply.

5 stars.

I am not going my amount was loss.

Bus condition was very bad. I paid around XXXX for a festival time ticket, but the amenities they offered were worse than a normal government deluxe bus. Bus timings were punctual, and staff behavior was too good, but the comfort raised the question for another ride on the bus

Inside the bus seats are creating noise. Crews handling good behaviour.

I have never seen such a worst and irresponsible bus service as SRS. I had booked a bus ticket from Salem to Madurai for my mother and younger sister, scheduled to depart at 10:40 PM. However, the bus arrived at 10:50 PM. The driver or bus staff did not even make a single phone call to my mother or sister before leaving. Without contacting them, the bus staff simply left, claiming that no passengers were available at the boarding point. At around 10:50 PM, my mother and sister were left stranded alone on the road at night. They were helpless and did not know what to do. Eventually, they had to find a local room to stay overnight and book another bus the following day to reach Madurai. When I contacted the driver to ask for an explanation, he said that ten passengers had boarded the bus and that they had departed after completing the passenger count. However, he could not explain who those ten passengers were. When I questioned them about why they had not called my mother and sister, they claimed that they had called. But there is absolutely no record of any missed call from their number in our call history. The driver's name is Dileep Raj. When I called him and questioned him about this incident, he responded very rudely, saying, "You can complain wherever you want. You cannot do anything to me." This kind of irresponsible behaviour and disrespectful communication towards customers is completely unacceptable. I also contacted customer support, but they informed me that no refund could be provided. This incident has caused my mother and sister a great deal of stress and inconvenience. Most importantly, leaving two women stranded alone on the road late at night without even contacting them raises serious concerns about passenger safety. I strongly condemn this irresponsible service. Please think twice before booking with this bus operator. I would not recommend this service to anyone, especially women travelling at night.

Good.

Ok good driving and punctuality time timing keeping.