Sri Durga Tourist Bus Booking

Deceptive tactics, rude operator, and complete lack of safety. I recently traveled on a sleeper bus from Bangalore to Udupi, and it was hands down the worst journey experience. Had I known about even one of their operational failures beforehand, I would never have booked this bus. Instead, I was hit with three major dealbreakers. First, deceptive boarding location and hostile behavior, I explicitly selected KSR Bengaluru Railway Station, Majestic, as my boarding point. Just one hour before departure, the operator called demanding I come to LuLu Mall, over 500 meters away. When I pointed out that this was a location change, the staff argued that the location was still the original station, but I had to come to LuLu Mall. They knowingly listed Majestic just to capture high booking volume from the heart of the city despite having zero intention of serving it. When I refused, the staff rudely said to do whatever I wanted. Forced to walk the extra distance with heavy luggage under extreme stress to avoid missing the trip, I had to pay for their misleading tactics. Second, cargo prioritized over passenger luggage safety, passengers were flatly denied space in the lower luggage compartment, which was later crammed wall to wall with commercial cargo for the operator extra profit. We were forced to pile our bags in the open central aisle near the emergency exit. This created a massive safety and security risk, as anyone could pick up or walk off with a bag, and no one would take responsibility if it got stolen or lost. If an operator could not even secure one bag per passenger, they had no business offering passenger services. To make matters worse, during the dinner and restroom stop, the driver parked the bus a little further away from the establishment purely to load commercial freight into the hold. Third, abnormally early arrival and extra unplanned costs, the scheduled drop off at Udupi was 6.25 AM, but the driver reached at 4.30 AM. Dropping passengers off unannounced in the middle of the night forced me to incur additional costs for early morning local transit and steep early check in fees at my hotel. Verdict, false location advertising, zero luggage safety, rude staff, and pure commercial greed at the customer expense. Avoid this operator at all costs.

Live tracking is very worst shows wrong location and also the driver or cleaner didn't call once to check where we are and also about the live tracking I was supposed to board the bus on Yeshwantpur and the tracking was showing as the bus has already crossed my location.

On time.

Bus did not come to the boarding location. Instead, they called me and said they can't turn the bus at the boarding location, so they told me to come to a different location. Secondly, in the morning, they didn't drop me at the drop location that I booked. The bus took a different route; the actual bus route was Udupi to Kundapur. Instead, they took a different route near Brahmavar and went right to Barkur to Siriyar route and told me they can't drop me at my drop location. The driver stopped the bus near Saibarkatte. This was the worst service I have ever faced. Shame on the bus partner who appointed these people. I have spent 2k on this booking, and these types of service are not acceptable. Then I took an auto and came home. Who was responsible for this?

The charging ports don't work and it was not so comfortable to sleep.

Staff was very rude and refused to keep luggage inside bus and asked me to keep it with me.

Good staff behavior kind one to a lady passenger.

Rest stop was not hygienic.

We would have preferred that the rest stop was at a commercial hotel like other buses rather than a government bus stand for the toilet.

Reached exact time.