Ahmed
I booked and paid for two seats through the booking service, and both seats were confirmed. although my companion could not board at the departure point, I did not cancel the booking, and the seat remained fully paid for. during the journey, at a subsequent boarding point, another passenger was allowed to occupy the exact seat number assigned to my booking. I was never informed beforehand that the seat would be reassigned or resold. I requested clarification regarding the operator authority to resell a fully paid, confirmed seat during an ongoing journey without informing the original booking holder. I requested a refund for the affected seat and appropriate compensation if the operator had violated the applicable booking conditions. please investigate this matter and provide a satisfactory resolution.