Sri Muthulakshmi Travels Bus Booking

I had a very disappointing experience with this service. The seat does not have a proper reclining lever, so I was unable to adjust it for a comfortable journey. On top of that, the staff called me at the last minute and asked me to board from a different pickup location, causing unnecessary inconvenience. The overall comfort was also very poor. The service was not up to expectations, and I am extremely dissatisfied with this experience. I hope the management takes these issues seriously and improves the service.

Very worst travel.

Timing ok.

They said the bus won't go after Thambaram, so every passenger has to get down at Thambaram.

The driver was extremely rude and did not communicate properly. The boarding point shown was different from the location mentioned by the driver during the call. Instead of politely explaining the issue, he spoke rudely. After reaching the boarding point, the driver should have contacted the passengers to provide an update. However, I had to wait at the boarding point for almost one hour without any proper communication. When I called him around 9.30, he asked me questions in a very rude and unprofessional manner. This was completely unacceptable customer service. Passengers deserved proper communication, respect, and timely updates. I requested you to take appropriate action regarding this driver behavior.

Very very bad.

The driver behaved in a very rude manner. Really it was very sad to experience this kind of behaviour from the bus driver after booking the tickets for very high amount. When escalating the same to the bus owner, he is also speaking very carelessly and speaking in the same manner. The quality of the bus is very pathetic but still I paid high amount due to unavailability of other bus, but they are treating passengers just like anything.

I travelled on your bus from Chennai to Orathanadu. I paid xxxx for the ticket, but the service was extremely disappointing. The bus was in very poor condition, and the seats were dirty and uncomfortable. There were insects on the seats, which made the journey very unpleasant. After paying xxxx, I did not expect such poor service. It was unacceptable. Please take immediate action and ensure proper bus maintenance and cleanliness. I hope you will take my complaint seriously.

Very worst experience.

Excellent.